Zdravo, potrebna mi je vaša pomoć, jer ja sam ne mogu da rešim problem u saradnji sa kazinom. Registrovao sam se u spinbet kazinu i napravio dva depozita 10.01.2024. i 10.02.2024. koristeći kriptovalutu: trk. moji depoziti su kreditirani skoro trenutno. Kasnije sam odlučio da napravim još jedan depozit, ali sam već povećao iznos. Deponovao sam 1437,2 trk, ali moja sredstva nikada nisu knjižena na moj račun. Odmah sam kontaktirao podršku i pružio im heš transakcija kako bi mogli da prate moj depozit. 5 dana je već prošlo. Moja sredstva još uvek nisu uplaćena na moj račun. Zatim su me zamolili da pošaljem svoja dokumenta i selfi sa njima, sve sam to uradio i oni su mi verifikovali račun, ali mi nikada nisu uplaćena sredstva. Više puta sam kontaktirao njihovu podršku i oni uvek kažu da njihov tim za plaćanje radi na tome. Ali prošlo je 5 dana, a oni još uvek ne kreditiraju moja sredstva i vraćaju ih u moj kripto novčanik. Rekao sam im da ako ne žele da kreditiraju moj depozit, neka vrate novac u moj kripto novčanik. Kažu da nemaju sredstava, da kontaktiraju svog provajdera plaćanja da pronađu moja sredstva, ali nažalost ni nakon 5 dana ne mogu da pronađu moj novac. Ovo je toliko apsurdno jer je kriptovalutu vrlo lako pratiti i ja ću dati snimke ekrana u ovoj poruci koji dokazuju da je moj novac u njima od trenutka kada sam im ga poslao. Poslaću snimak ekrana njihove adrese depozita i pokazati im snimak moje transakcije. kao i snimak ekrana blokčejna pokazuje da je iznos koji sam poslao apsolutno tačan na računu kompanije, koji je povezan sa mojim nalogom. Molim vas da mi pomognete da vratim novac, koji spinbet kompanija pokušava da mi ne da. A oni kažu da nemaju para. Zaista se nadam vašoj pomoći. Vidim da im licenca ističe 1. novembra, pa postoji mogućnost da planiraju da ukradu sredstva igračima i da ih nikada ne vrate
Hello, I need your help, because I myself cannot solve the problem in cooperation with the casino. I registered at the spinbet casino and made two deposits on 10/01/2024 and 10/02/2024 using cryptocurrency: trx. my deposits were credited almost instantly. Then later I decided to make another deposit, but I already increased the amount. I deposited 1437.2 trx but my funds were never credited to my account. I immediately contacted support and provided them with hash of transactions so they could track my deposit. 5 days have already passed. My funds are still not credited to my account. They then asked me to send my documents and a selfie with them, I did all that and they verified my account but my funds were never credited to me. I have contacted their support numerous times and they always say that their payment team is working on it. But 5 days have passed and they still don't credit my funds and return them to my crypto wallet. I told them that if they don't want to credit my deposit, then let them return the money to my crypto wallet. They say they don't have the funds, that they are contacting their payment provider to find my funds, but unfortunately after 5 days they still can't find my money. This is so absurd because cryptocurrency is very easy to track and I will provide screenshots in this message that prove my money is in them from the moment I sent it to them. I will send a screenshot of their deposit address and show a screenshot of my transaction to them. as well as the blockchain screenshot shows that the amount I sent is absolutely correct on the company's account, which is linked to my account. I am asking you to help me get my money back, which the spinbet company is trying not to give me. And they says that they have no money. I really hope for your help. I see that their license expires on November 1st, so there is a possibility that they plan to steal players' funds and never give them back
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