Depozit igrača nije uplaćen iz nepoznatog razloga. Pošto nismo dobili nikakav odgovor od kazina, bili smo primorani da zatvorimo ovu žalbu kao „nerešenu“.
The player's deposit was not credited for an unknown reason. Since we had not received any response from the casino, we were forced to close this complaint as 'unresolved'.
Depozit igrača nije uplaćen iz nepoznatog razloga. Pošto nismo dobili nikakav odgovor od kazina, bili smo primorani da zatvorimo ovu žalbu kao „nerešenu“.
Zdravo
SpinBit je uzeo moj depozit i nije kreditiran.
Oni promovišu lažno oglašavanje da bi primili novac ljudi, a ne da ga stavljaju na račune igrača, pogledajte ispod.
Deponovao sam 0,0094 ETH (16USD) preko Coinbase-a.
Minimalni depozit za primanje bonusa je 0,0074 ETH kao što je navedeno na njihovoj veb stranici. (Priloženi snimak ekrana koji ovo naglašava).
Kao što većina kripto veb lokacija navodi, minimalni depozit je 0,01 c u NZD valuti za dobijanje bilansa, pošto nemaju opšte minimalne depozite, ovaj kazino kaže da je 0,01 minimalni depozit NZD
moj novac nikada nije stavljen na moj račun nakon depozita.
Kontaktirao sam live chat i priložio transkripte, kažu da je minimalni depozit 0,01 ETH za primanje novca (čak i deponovanog novca) i tvrde da je novac zaglavljen u blokčejnu, što je najveća prevara i laž.
moj snimak ekrana sa te veb stranice pokazuje da je minimalni depozit 0,01 nzd za običan depozit (bez minimalnog).
i 0,0074ETH za bonus dobrodošlice.
Deponovao sam 0,0094 ETH što je više nego dovoljno za minimalni depozit, a kamoli više od minimalnog navedenog iznosa za bonus na depozit.
pokušali su da tvrde da je minimalni depozit 0,01 ETH, a ne NZD, ali to je laž pošto je minimalni depozit za bonus opet 0,0074 ETH, nikako ne mogu da minimalni depozit za bonus bude manji od stvarnog minimalnog depozita.
molimo vas da pročitate transkripte i snimke ekrana, primili su moju uplatu i pokušajte da tvrde da je „zaglavljen u blokčejnu", što je najveća laž, imaju moj depozit i neće mi ga dati.
Takođe sam priložio snimak ekrana sa blokčejna koji pokazuje da je uplata obrađena. PDF je transkript ćaskanja.
Hello
SpinBit has taken my deposit and not credited.
They are promoting false advertising in order to receive people’s money and not putting it in the player accounts, please see below.
I deposited 0.0094 ETH (16USD) through Coinbase.
The minimum deposit in order to receive a bonus is 0.0074 ETH as stated on their website. (Screen shot attached highlighting this).
As most crypto websites state, the minimum deposit is 0.01c in NZD currency to receive a balance, as they don’t have general minimum deposits, this casino says 0.01 minimum deposit is NZD
my money was never placed in my account after deposit.
I contacted live chat and have attached the transcripts, they say the minimum deposit is 0.01ETH to receive money (even deposited money) and they claim the money is stuck in blockchain, which is the biggest scam and Lie.
my screenshot from there website shows they state the minimun deposit is $0.01nzd for a regular deposit (no minimum).
and 0.0074ETH for a welcome bonus.
I have deposited 0.0094 ETH which is more then enough for a minimum deposit, let alone more then the minimum stated amount for a deposit Bonus..
they have tried to claim that the minimum deposit is 0.01 ETH not NZD, but that’s a lie as the minimum deposit for a bonus is again 0.0074ETH, no way can I minimum deposit for a bonus be less then the actual minimum deposit.
please read the transcripts and screenshots, they have received my payment and try claim it’s "stuck in blockchain" which is the biggest lie, they have my deposit and won’t give it to me.
I also attached a screenshot from the blockchain showing the Payment was processed. PDF is chat transcript.
Dragi Hiredblade,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Nick
Dear Hiredblade,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Zdravo, pogledajte priložene snimke ekrana od mog dobavljača novčanika Coinbase.com i ćaskanja uživo koji je potvrdio da je uplata poslata i primljena od strane primaoca (spinbit.com)
U međuvremenu sam se isključio iz spinbita, jer oni moraju da refundiraju moj Coinbase nalog kao što sam zatražio od njih putem ćaskanja uživo danas kada ovo reše.
Pokazali su im ove snimke ekrana i istražuju u proteklih 5 dana... Pa će vas obavestiti kako ide, ako mi se jave
https://optimistic.etherscan.io/tk/0k6a1329ffe4ec25419316c274b9c72cdaf4b0f40c17a038d4666ef3de4478b177#eventlog
coin base mi je dala gornji URL i potvrdila gore navedeno, kažu da je poslato i primljeno.
Hvala
Hello please see attached screenshots from my Wallet provider Coinbase.com and the live chat who has confirmed the payment was sent and received by the recipient (spinbit.com)
i have self excluded from spinbit in the meantime, as they have to refund my Coinbase account as I requested to them via live chat today when they sort this out.
They have been shown these screenshots and investigating for the past 5 days… So will let you know how it gets on, if they get back to me
https://optimistic.etherscan.io/tx/0x6a1329ffe4ec25419316c274b9c72cdaf4b0f40c17a038d4666ef3de4478b177#eventlog
coin base has given me the above url and confirmed the above, they say it was sent and received.
thanks
Zdravo Hiredblade,
Preporučujemo svakom igraču i bez obzira na način plaćanja da sačeka najmanje 14 dana da se uplata obradi, a čak i više u slučajevima kada je depozit nekreditovan na račun igrača.
Obavestite me do početka sledeće nedelje ako je bilo ažuriranja.
Hello Hiredblade,
We recommend to every player and regardless the payment method to wait at least 14 days for a payment to be processed and even more in cases where the deposit got uncredited to the player's account.
Please let me know by the beginning of the next week if there's been any update.
Zdravo Hiredblade,
Možete li da nam kažete da li je bilo ažuriranja u vezi sa vašim depozitom od vaše poslednje objave ovde. Takođe pre nego što kontaktiramo kazino, pošaljite snimak ekrana potvrde plaćanja (najbolje bi bilo i sa adresom novčanika primaoca) zajedno sa adresom novčanika koju je kazino dao za depozit.
Prosledite je ovde ili na nioklas.b@casino.guru .
Hello Hiredblade,
Could you please advise if there's been any update regarding your deposit since your last post here. Also before we would contact the casino, please send a screenshot of the payment confirmation (would be best with the receiver's wallet address as well) together with the wallet address given by the casino for deposit.
Please forward it here or to nioklas.b@casino.guru.
Hvala Hiredblade za sve do sada pružene informacije. Sada ću proslediti vašu žalbu kolegi Tomašu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you Hiredblade for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo Hiredblade ,
Ovo je Tomas, i od sada ću se ja pobrinuti za vašu žalbu. Pregledao sam vaš slučaj i želeo bih da pozovem SpinBit Casino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani SpinBit kazino ,
Možete li da nam pružite ažuriranje statusa depozita igrača?
Hvala vam.
Najlepše želje,
Tomas
Hello Hiredblade,
This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite SpinBit Casino to join the conversation and participate in the resolution of this complaint.
Dear SpinBit Casino,
Can you please provide an update on the status of the player's deposit?
Thank you.
Best wishes,
Tomas
Zdravo Tomas
Ažuriranje i nešto što mislim da bi zaista trebalo da gledate sa Spinbitom i oglašavanjem.
Danas sam ponovo kontaktirao SpinBit, odbijen sam i obavešten da NEću primiti svoj depozit.
izjavili su sledeće:
1 - Kažu da je minimalni depozit za primanje ETH depozita 0,01 ETH
2 - Nisu to jasno naveli na svojoj veb stranici, već su rekli:
Najmanje 0,01 u NZD
(što me je navelo da pomislim da NEMAJU minimalni depozit) očigledno.
3 - Obavestili su me da je moj depozit od 0,009 ETH odbijen i izgubljen u blokčejnu.
4 - danas su me obavestili putem ćaskanja veoma otvoreno da neću dobiti novac uprkos tome što su ih obavestili da sam u kontaktu sa CasinoGuru-om i linku do ove žalbe.
Sada, imam neke veoma važne i jasne dokaze da su primili ovaj depozit, uprkos njihovim izgovorima i lažnom/obmanjujućem oglašavanju.
Danas sam ponovo kontaktirao Coinbase.
(moj dobavljač kripto novčanika, jedan od najvećih na svetu kao što verovatno znate).
Pitao sam Coinbase sledeće:
Coinbase je odgovorio NE na oba.
Oni su 100% potvrdili da je ETH adresa primaoca primila sredstva.
Pogledajte nove snimke ekrana ispod za dokaz od Coinbase-a da se ne može odbiti za određeni iznos ili izgubiti u blokčejnu:
Pre nego što pitate, da, poslao sam na ispravnu adresu za moj SpinBit ETH nalog,
ovaj snimak ekrana prikazuje moju adresu Spinbit novčanika, a pružena veza prikazuje moju transakciju direktno u taj novčanik:
Tako da Guru kazina, uprkos svim ovim dokazima, tvrde da mi neće biti vraćen novac uprkos svim dokazima da su primili sredstva.
Na kraju želim da istaknem,
SpinBit NE čini očiglednim da imaju postavljen minimalni depozit od 0,01 ETH..
SpinBit veb lokacija kaže minimalno 0,01 u NZD.
čini se da je minimum 0,01 USD u NZD
Deponovao sam 16 USD iz ETH (26,00 NZD)
Kako sam uopšte mogao ovo da znam?
dokazano je da su ga ipak primili i odbijaju da počnu.
sada zamislite da 1000 ljudi napravi ovu „grešku" (verovatno jesu)..
16 USD k 1000 je 16 000 USD..
gde kazino stavlja ovaj novac?
čini se da je lak besplatan novac.
Mislim da bi sa svim njihovim lažima trebalo da budu na crnoj listi. Kao što je Coinbase rekao, primili su ETH, i on nije „izgubljen u blokčejnu"!
hvala Casino Guru
Hello Tomas
Update and something I think you should really be looking at with Spinbit and advertising.
I contacted SpinBit yet again today, I have been declined, and informed I will NOT be receiving my deposit..
they stated the following:
1 - They say the minimum deposit to receive an ETH deposit is 0.01ETH
2 - They did not have this clearly stated on their website, they made it say:
Minimum 0.01 in NZD
(which made me think they have NO Minimum Deposit) obviously.
3 - They informed me that my deposit of 0.009 ETH is rejected and lost in the blockchain.
4 - they informed me via chat today very blatantly I will not get the money despite informing them I am in contact with CasinoGuru and a link to this complaint.
Now, I have some very important and clear proof they have received this deposit, despite their excuses and false/misleading advertising.
I Contacted Coinbase again today.
(my crypto wallet provider, one of the worlds biggest as you probably know).
I have asked Coinbase the following:
Coinbase have answered NO to both.
They have 100% confirmed the receiving ETH address has received the funds.
Please see new screenshots below for proof from Coinbase that it can’t be declined for an amount, or lost in blockchain:
Now before you ask, Yes I sent to the Correct Receiving address for my SpinBit ETH Account,
this screenshot shows my Spinbit wallet address, and the link provided shows my transaction directly to that wallet:
So Casino Guru, despite all this evidence, they claim I will not be refunded despite all proof they received the funds.
I lastly want to this point out,
SpinBit do NOT make it obvious they have a set minimum deposit of 0.01ETH..
SpinBit website says minimum 0.01 in NZD.
it seems minimum is $0.01 in NZD
I deposited $16USD from ETH ($26.00NZD)
How was I to even know this?
it’s proven they received it anyway and refuse to budge.
now imagine 1000 people make this "mistake" (they probably have)..
$16USD x 1000 is $16000..
where does the casino put this money?
easy free money it seems.
I think with all their lies they should be Blacklisted. As Coinbase has said, they received the ETH, and it is not ‘lost in the blockchain’ !
thank you Casino Guru
oh i tako ljudi znaju,
Žalim se za ljude.
Nisam previše zabrinut za 16 dolara..
Zabrinut sam i ljut što SpinBit koristi lažne izgovore i dezinformacije da prikupi ove male sume.
Imaju ga, i vremenom, ovi mali depoziti dovode do veoma velikog dela besplatnog novca od nesvesnih žrtava.
Ne bih se borio skoro 2 meseca za 16 dolara ako mi treba novac. Radi se o, kako se čini, veoma potencijalnim Crvenim zastavama unutar ovog kazina kojim upravlja Dama NV.
oh and so people know,
I’m making this complaint for the people.
Im not overly concerned over $16usd..
Im concerned and angry that SpinBit use false excuses and misinformation to gather these small sums.
They have it, and over time, these small deposits lead to a very big chunk of free money from unaware victims.
I wouldn’t be fighting for almost 2 months for $16 if I need the money.. It’s about, what seems to be, very potential Red Flags within this Dama N.V operated casino.
Dragi SpinBit kazino ,
Možete li objasniti kako se depozit igrača može zaglaviti u blok lancu? Pored toga, na vašoj veb stranici nije bilo informacija da je minimalni depozit potreban za preuzimanje bonusa 0,01 ETH, ali obrnuto, što je bilo 0,0074 ETH. Takođe, jasno je da ste dobili sredstva:
https://optimistic.etherscan.io/tk/0k2323f194deafb4ab641026b1e9272b42fcc5bff4b3cb2fcdf329e6bd3b62ecd2
Hvala vam.
Srdačan pozdrav,
Tomas
Dear SpinBit Casino,
Can you please explain how the player's deposit can be stuck in the blockchain? In addition, there has been no information on your website that the minimum deposit required for claiming the bonus was 0.01 ETH, but the other way around, which was 0.0074 ETH. Also, it's clear that you have received the funds:
https://optimistic.etherscan.io/tx/0x2323f194deafb4ab641026b1e9272b42fcc5bff4b3cb2fcdf329e6bd3b62ecd2
Thank you.
Kind regards,
Tomas
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi Hiredblade,
Pokušavam da kontaktiram predstavnika kazina kako bih dao još jednu priliku da se ovo pitanje reši. Sada ću produžiti tajmer za 7 dana da vidim šta se može postići.
Obaveštavaću vas o svim dešavanjima. Hvala na strpljenju.
Srdačan pozdrav,
Tomas
Dear Hiredblade,
I am attempting to contact the casino representative in order to give this matter another opportunity to be resolved. I will now extend the timer by 7 days to see what can be achieved.
I will keep you updated on any developments. Thank you for your patience.
Kind regards,
Tomas
Dragi Hiredblade,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem vam da kontaktirate Antilephone NV Gaming Authoriti ( certria@gaminglicences.com i/ili complaints@gaminglicences.com ) i podneti im žalbu. Uprava za igre na sreću ima više opcija i alata za pomoć igračima. Obavestite me da li vam treba pomoć oko podnošenja žalbe ili kako su oni odgovorili ako to možete učiniti sami ( tomas.k@casino.guru ).
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Tomas
Dear Hiredblade,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact Antillephone N.V. Gaming Authority (certria@gaminglicences.com and/or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.