Zdravo, blakebiniaris97,
Žao mi je što ste imali neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da što pre rešim problem.
Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani time SpinBit kazina ,
Možete li, molim vas, detaljnije objasniti situaciju igrača? Zašto je korisnički nalog blokiran/zatvoren? Da li je neki deo njegovog stanja konfiskovan? Ako jeste, zašto?
Uzimajući u obzir komunikaciju između službenika kazinoa i igrača, čini se da mu je bilo dozvoljeno da se registruje i uplati/igra u kazinu bez problema, i da kazino čak ni ne navodi Ontario kao ograničeni region u Uslovima i odredbama.
Naš stav je da čak i ako je region bio jasno naveden u Uslovima i odredbama (što uopšte nije bio), kazino bi trebalo da ga sprovede sa svoje strane i ograniči korisnicima iz ograničenih regiona pristup veb lokaciji ili barem registraciju.
Ako je kazino to sproveo, čak i ako to nije navedeno u njegovim Uslovima i odredbama, i ako je korisnik nekako zaobišao sistemska podešavanja/ograničenja kazina u vezi sa ograničenim regionima, molimo vas da potkrepite svoje tvrdnje i odluku relevantnim dokazima. U suprotnom, ako korisnik nije ni na koji način promenio svoju trenutnu lokaciju, i ako mu je kazino dozvolio da se registruje/uplati/igra, toplo preporučujemo da kazino isplati njegov dug u celosti.
Slobodno pošaljite potrebne detalje i prateću dokaznu dokumentaciju na moju imejl adresu ( branislav.b@casino.guru ).
Hvala vam.
Hello, blakebiniaris97,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear SpinBit Casino Team,
Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Has any portion of his balance been confiscated? If so, why?
Considering the communication between the casino CS and the player, it appears that he was allowed to register and deposit/play at the casino without issues, and that the casino does not even state Ontario as a restricted region in the Terms and Conditions.
Our position is that even if a region had been clearly stated in the Terms and Conditions (which had not been at all), the casino should enforce it on its side and restrict users from restricted regions from accessing the website, or at least from registering.
If the casino enforced it, even if it was not stated in its Terms and Conditions, and the user somehow bypassed the casino's system settings/restrictions related to restricted regions, please substantiate your claims and decision with relevant evidence. Otherwise, if the user did not alter his current location in any way, and the casino allowed him to register/deposit/play, we strongly recommend that the casino pay out his balance in full.
Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).
Thank you.
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