Zdravo svima, nisam siguran da pratim sve ovde, ali pokušaću da odgovorim na ono što razumem.
Prvo, samo sam želeo da rešim problem bonusa, bonusi se ne dodaju automatski na vaše depozite, već ih igrač koristi ako želi da poveća svoj balans. Oni su 100% opcioni, otkupljujete ih vi, igrač. Ako ste ovo uradili greškom, naš CS tim je tu 24 sata dnevno da vam pomogne, oni bi mogli da vam to uklone ako želite.
Što se tiče razloga za ograničenje naloga, zatražio sam kompletne evidencije ćaskanja da potvrdim razlog. Međutim, vidim neke isečke iz razgovora koji bi naveli bilo koji kazino da ponovo razmisli o vašem pristupu. Nisam siguran da li je igrač naveo sledeće u svom imejlu...
Od igrača....
"Ti glupi jebote, ne znam kako si dobio ovaj posao, ali bolje je da naučiš kako da čitaš kako treba pre nego što uradiš šta god pokušavaš da uradiš, tražim da mi vratim moj BALANCE GLUPI IDIOT A NE MOJ DEPOZIT
recite mi koliko ste pametni depozit i stanje mislite da imaju isto značenje? jebem ti kako si pre svega dobio ovaj posao"
"nemaš saglasnost da uradiš ono što si uradio na moj račun, ti uskoro kučko glupi mamojebaču šta si uradio mom računu."
"Misliš da te ne mogu pronaći, da li želiš da mi dam da ti pokažem gde živiš, drkadžijo, sakrij se pederu glupa kučko, ti si kao miš koji se krije u jebenoj rupi"
Mislim da ovi delovi ćaskanja više nego opravdavaju zašto je račun zatvoren i igraču je vraćen depozit. Razlog zbog kojeg je refundiran bio je da se spreči igrač da izvrši povraćaj sredstava i da nema nikakve veze sa igračem koji je osvojio bilo kakav iznos novca. Bilo je i drugih zabrinutosti oko naloga u vezi sa mogućnošću da se može verifikovati.
Ako nađem nešto dalje, ažuriraću ovu temu, ali verujem da gornji citati igrača upućeni članovima našeg tima za korisničku podršku više nego opravdavaju naše obrazloženje da zatvorimo nalog.
Hi all, I'm not sure I'm following everything here, however I will try and reply to what I understand.
Firstly, I just wanted address the bonus issue, bonuses are not automatically added to your deposits, these are redeemed by the player should they wish to boost their balance. They're 100% optional, redeemed by you, the player. If you did this by mistake, our CS team are there 24 hours a day to help, they would be able to remove that for you if you wished.
Regarding why the account was restricted, I've requested the full chat logs to verify the reason. However, I do see some snippets from the conversations which would lead any casino to rethink your access. I'm not sure if the player provided the following in their email...
From the player....
"you dumb fck i don't know how you got this job but you better learn how to read properly before do whatever u trying to do i have ask for my refund of my BALANCE STUPID IDIOT NOT MY DEPOSIT
tell me how smart are you deposit and balance you think they have the same meaning? motherfucker how did you het this job first off all"
"you have no consent to do what ever the fck you did on my account you soon of a bitch stupid motherfucker what did you do to my account."
"yo think i cant find you ha do u want me to give me to show you where u live motherfucker hide motherfucker stupid bitch you're like a mouse hiding in the fucking hole"
I think these pieces of chat more than justify why the account was closed and the player had their deposit refunded. The reason it was refunded was to prevent the player making a chargeback and nothing to do with the player winning any amount of money. There were other concerns around the account relating to the ability to be able to veryify it.
Should I find anything further, I'll update this thread, but I believe the above quotes from the player to our customer support team members more than justifies our reasoning to close the account.
Automatski prevedeno:
