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I wrote the wrong Postcode and then they stated that I was fraudulent and confiscated my money

Jag skrev fel Postkod och då uppgav de att jag var bedräglig och konfiskerade mina vunna pengar

Dear Rolf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found: 

„The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

•participating in any type of collusion with other players,

•development of strategies aimed at unfaithful winnings,

•fraudulent actions against other online casinos or payment providers,

•charge back procedures with a credit card or denial of some payments made,

•other types of cheating,

•going bankrupt in the country of their residence,

•providing incorrect personal data during registration."

„Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data."

Did you try to communicate this issue with the casino? Please forward any relevant communication to kristina.s@casino.guru. Thank you in advance for your reply.

Best regards,

Kristina

Yes, then it was over. Strange that you are a fraud for making one mistake and writing the wrong postcode. Strange that I could open an account with them anyway, it should be deceptive to even get to play you think if you make that mistake, not just win. Thanks anyway, Rolf.

Ja, då var det slut på det ärendet. Konstigt att man är bedragare för att man gör etta misstag och skriver fel postkod. Märkligt att jag kunde öppna konto hos dem ändå, det borde vara bedrägligt att ens få spela tycker man om man gör det misstaget, inte bara att vinna. Tack ändå mvh Rolf.

Hello Rolf,

I completely understand your frustration, however you should always provide full and correct information about yourself in order to avoid getting into similar problem.

I apologize, but I have to close this complaint. I hope you won't come across similar issue again.