Dragi Sorosand,
Žao nam je što vaše iskustvo na našem sajtu nije ispunilo vaša očekivanja. Detaljno smo pregledali vaš slučaj i želeli bismo da pružimo detaljan odgovor kako bismo razjasnili sve nesporazume.
Pre svega, želimo da istaknemo da je naš kazino u potpunosti licenciran i da radi striktno u skladu sa utvrđenim Uslovima i odredbama, na koje ste pristali prilikom registracije. Ovi uslovi su na snazi da bi se osiguralo fer i bezbedno iskustvo igranja za sve naše igrače.
Imajte na umu da u skladu sa odeljkom 5 naših uslova i odredbi bonusa:
„Maksimalni iznos opklade kada je bonus aktivan je 5 EUR / 7 CAD / 8 AUD / 8 NZD / 50 NOK / 40 DKK / 20 PLN / 5 CHF / 2 000 HUF. Ovo uključuje funkcije kupovine bonusa, kupljene bonus runde u igri i udvostručenje opklade."
Dana 14. marta 2025., u 07:45:27 UTC, aktivirali ste bonus „Turnir: Dnevni lov na nagrade" (Mesto: 8 sa iznosom od 5.994,67 HUF. Poslednja opklada postavljena korišćenjem vašeg stvarnog bilansa bila je u 09:58:05, nakon čega je vaš balans počeo da se igra na 0 HUF bonusa. sredstva.
Kasnije, u 11:54:51, 11:56:07 i 11:57:17 UTC, položili ste tri opklade od po 2.250 HUF u igri Zeus vs Hades - Gods of Var, a u 13:47:01 UTC, stavili ste opkladu na 2.220 HUF u igrici Kemet. Ove opklade su premašile dozvoljeno ograničenje i prekršile odeljak 5 naših uslova i odredbi bonusa pomenutih gore.
Veoma cenimo naše igrače, i uprkos ovom kršenju pravila naše platforme, vaš VIP menadžer vam je ponudio bonus od 200.000 HUF kao gest dobre volje, prepoznajući vas kao aktivnog igrača. Međutim, vi ste odbili ovu ponudu.
Još jednom želimo da istaknemo da je obezbeđivanje fer i bezbednih uslova igre za sve igrače na našoj platformi naš glavni prioritet. Ova pravila su osmišljena da održavaju pravičnost i sigurnost, pružajući jednake mogućnosti za sve igrače. Pored toga, svi uslovi su jasno navedeni na našoj veb stranici i uvek preporučujemo da ih pažljivo pregledate pre nego što aktivirate bilo koji bonus.
Što se tiče vaše istorije klađenja, ove informacije su dostupne na vašem profilu i možete ih pregledati u bilo kom trenutku.
Draga Veronika,
Hvala vam na pomoći u rešavanju ovog pitanja. Podneli smo zahtev relevantnom odeljenju i dostavili sve potrebne informacije koje potvrđuju kršenje na vašu e-poštu na veronika.f@casino.guru . Ako su potrebne dodatne informacije sa naše strane, rado ćemo vam pomoći.
Srdačan pozdrav,
Spinline kazino
Dear Sorosand,
We are sorry to hear that your experience on our site did not meet your expectations. We have thoroughly reviewed your case and would like to provide a detailed response to clarify any misunderstandings.
First and foremost, we want to emphasize that our casino is fully licensed and operates strictly within the established Terms & Conditions, which you agreed to upon registration. These terms are in place to ensure a fair and secure gaming experience for all our players.
Please note that according to Section 5 of our Bonus Terms & Conditions:
"The maximum bet amount when a bonus is active is 5 EUR / 7 CAD / 8 AUD / 8 NZD / 50 NOK / 40 DKK / 20 PLN / 5 CHF / 2 000 HUF. This includes bonus buy features, purchased bonus rounds within the game, and bet doubling."
On March 14, 2025, at 07:45:27 UTC, you activated the bonus "Tournament: Daily Prize Hunt" (Place: 8 with an amount of 5,994.67 HUF. The last bet placed using your real balance was at 09:58:05, after which your balance showed 0 HUF. At this point, you exhausted your real balance and began playing with bonus funds.
Later, at 11:54:51, 11:56:07, and 11:57:17 UTC, you placed three bets of 2,250 HUF each in the game Zeus vs Hades - Gods of War, and at 13:47:01 UTC, you placed a bet of 2,220 HUF in the game Book of Kemet. These bets exceeded the allowed limit and violated Section 5 of our Bonus Terms & Conditions mentioned above.
We highly value our players, and despite this violation of our platform’s rules, your VIP manager offered you a 200,000 HUF bonus as a goodwill gesture, recognizing you as an active player. However, you declined this offer.
Once again, we want to stress that ensuring fair and secure gaming conditions for all players on our platform is our top priority. These rules are designed to maintain fairness and safety, providing equal opportunities for all players. Additionally, all terms are clearly outlined on our website, and we always recommend reviewing them carefully before activating any bonuses.
As for your betting history, this information is available in your profile, and you can review it at any time.
Dear Veronika,
Thank you for assisting in resolving this matter. We have submitted a request to the relevant department and provided all necessary information confirming the violation to your email at veronika.f@casino.guru. If any further information is required from our side, we will be happy to assist.
Best Regards,
Spinline Casino
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