Zdravo
Pišem zato što iako još nije prošao maksimalni period za koji kazino kaže da obrađuje isplate, a koji je po njima između 7 i 21 radni dan, ima mnogo znakova koji me navode da nemaju nameru da mi plate i zato želim da ostavim zapis o tome šta se dešava.
U svojim uslovima kažu da se isplate vrše za 24 do 48 sati, ali onda u automatskom četovanju kažu da to traje do 21 dan i ništa ne pojašnjavaju, što me već čini nepoverljivim.
Kontaktirao sam podršku nekoliko puta i dali su mi tri različita e-poruka, jedan je drugi je i poslednji
Pitao sam ih koja je zvanična ili ima razlike između njih, ali nisu mogli da mi odgovore.
U nekoliko razgovora jednostavno su prestali da se javljaju, a ja sam čekao više od 10 minuta ne znajući ništa više.
Zbog toga mislim da oni sve razvlače bez davanja stvarnih rešenja.
Znam da rok za koji kažu nije prošao, ali uz sve ove znakove, mislim da je važno to prijaviti što pre, a ne samo čekati a da ništa ne uradite.
Zamolio bih vas da kontaktirate kazino i zatražite objašnjenje o tome šta se dešava sa mojim povlačenjem.
Takođe bih bio zahvalan ako bi se ova žalba mogla objaviti kako bi drugi igrači bili oprezni.
I ako je moguće, pomozite mi da vratim novac što je pre moguće.
Hello
I am writing because although the maximum period that the casino says to process withdrawals has not yet passed, which according to them is between 7 and 21 business days, there are many signs that make me think that they have no intention of paying me and that is why I want to leave a record of what is happening.
They say in their terms that withdrawals are made in 24 to 48 hours, but then in the automatic chat they say it takes up to 21 days and they don't clarify anything, which already makes me distrustful.
I have contacted support several times and they have given me three different emails, one is another is and the last one
I asked them which one is the official one or if there are differences between them but they couldn't answer me.
In several conversations they simply stopped answering and I was left waiting for more than 10 minutes without knowing anything more.
This makes me think that they are dragging everything out without giving real solutions.
I know that the deadline they say has not passed, but with all these signs, I think it is important to report it as soon as possible and not just wait without doing anything.
I would like to ask you to contact the casino and ask for an explanation about what is happening with my withdrawal.
I would also appreciate it if this complaint could be posted so that other players are careful.
And if possible, help me get my money back as soon as possible.
Hola
Estoy escribiendo porque aunque todavía no ha pasado el plazo máximo que el casino dice para procesar los retiros que según ellos es entre 7 y 21 días hábiles hay muchos indicios que me hacen pensar que no tienen intención de pagarme y por eso quiero dejar constancia de lo que está pasando
Dicen en sus términos que los retiros se hacen en 24 a 48 horas pero luego en el chat automático dicen que tarda hasta 21 días y no aclaran nada lo cual ya me genera desconfianza
He contactado varias veces con el soporte y me han dado tres correos distintos uno es support@spinsheavensupport.com otro es nicolas@spinsheavensupport.com y el último rei@spinsheavensupport.com
Les pregunté cuál es el oficial o si hay diferencias entre ellos pero no me han sabido responder
En varias conversaciones simplemente dejaron de contestar y me quedé esperando durante más de 10 minutos sin saber nada más
Esto me hace pensar que están alargando todo sin dar soluciones reales
Ya sé que no ha pasado el plazo que ellos dicen pero con todas estas señales creo que es importante reportarlo cuanto antes y no quedarme esperando sin mover nada
Quiero pedir que se contacten con el casino y pidan explicaciones sobre lo que está pasando con mi retiro
También agradecería que se publique esta queja para que otros jugadores tengan cuidado
Y si se puede que me ayuden a recuperar mi dinero lo antes posible
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