Dragi marcushurtado,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem koji imate sa povlačenjem.
Da bismo vam što pre pomogli, da li biste mogli da pružite dodatne informacije o vašoj situaciji?
- Da li ste dobili bilo kakvu potvrdu ili obaveštenje od kazina o procesu povlačenja ili bilo kakvim kašnjenjima?
- Da li ste pokušali da kontaktirate korisničku podršku kazina putem različitih kanala, i ako jeste, koje ste odgovore, ako ih ima, dobili?
- Da li je vaš nalog već u potpunosti verifikovan?
- Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
Ako je moguće, možete li proslediti bilo kakvu relevantnu komunikaciju sa kazinom na petronela.k@casino.guru za dalji pregled?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear marcushurtado,
Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing with your withdrawal.
To assist you promptly, could you please provide additional information about your situation?
- Did you receive any confirmation or notification from the casino about the withdrawal being processed or any delays?
- Have you attempted to contact the casino's customer support through different channels, and if so, what responses, if any, have you received?
- Was your account fully verified already?
- Were your winnings accumulated with or without an active bonus?
If possible, could you forward any relevant communication with the casino to petronela.k@casino.guru for further review?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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