Zdravo,
Evo mog problema:
Već neko vreme igram na spinsbro isključeno i uključeno.
Nedavno sam prvi put osvojio značajnu sumu novca i uspešno verifikovao svoj nalog.
Zatražio sam svoja prva tri povlačenja pre nekoliko dana.
Nastavio sam da igram sa preostalim sredstvima na svom računu, fokusirajući se na slotove i kazino uživo.
Juče sam odlučio da probam mali bonus lov. Spustio sam se sa preostalih 2800€
do 2300 € i uspeo je da obezbedi besplatne okrete za četiri PlaiNGo igre. Moj plan je bio da otvorim sve igre i odigram besplatne okrete.
Nažalost, došlo je do problema: nedostajala je prethodna igraća sesija koja je trebala da pokrene besplatne okrete. Što znači, besplatni okreti i novac za klađenje su nestali.
Shvatajući da tehničke greške mogu da se dese, kontaktirao sam njihovu podršku tražeći proveru kako bi se sesija igre u kojoj sam bio bio vraćena.
Podrška putem e-pošte je odmah odgovorila tako što je privremeno deaktivirala moj nalog da bi proverila problem.
Tražio sam da me obaveste kada problem bude rešen.
Pre otprilike sat vremena, tražio sam kratko ažuriranje. Ono što je usledilo je bio šok i razlog zašto ulažem ovu žalbu:
__________________________
Dragi igrače!
Vaš nalog je zatvoren odlukom administracije bez prava na oporavak zbog kršenja naših pravila kazina.
Prema našim uslovima i odredbama:
13.4.1. Prevarna praksa uključuje:
- lažne aktivnosti u vezi sa povraćajem sredstava i povratom novca;
- korišćenje ukradene, klonirane ili na drugi način neovlašćene kreditne ili debitne kartice, kao izvora sredstava;
- dosluh vlasnika računa sa drugim korisnicima radi dobijanja nepravedne prednosti (uključujući bonus šeme ili slične podsticaje koje mi nudimo);
- pokušaj korišćenja lažnih ili obmanjujućih informacija pri registraciji naloga;
- bilo koji nezakonit akt u bilo kojoj primenljivoj jurisdikciji, koji ste uradili ili pokušali da uradite. Prevarna praksa takođe uključuje dela nevere ili ona koja su napravljena da bi nas prevarili i da bi se zaobišla bilo koja ugovorna ili zakonska ograničenja (bilo da nam takav čin zaista nanosi štetu/štetu ili ne).
13.5. U slučaju da je bonus tražen, zabranjeno je praktikovanje „Lova na bonuse" (otvaranje svih besplatnih okretaja akumuliranih u različitim igrama u isto vreme) nakon što je stanje palo ispod 0,50 € (ili ekvivalentno u drugim valutama)
Srdačan pozdrav
Tim za podršku SpinsBro Casino
_____________________________
Siguran sam da nisam prekršio nijedan od ovih uslova; Nisam čak ni imao aktivan bonus. Sav novac sa kojim sam igrao bio je pravi keš!
Samo sam želeo da prijavim problem i vratim izgubljene besplatne okrete.
Sada su jednostavno zatvorili moj račun za igre sa oko 4000 € na njemu, navodeći neke uslove i odredbe koji se uopšte ne odnose na mene.
Molim vas za pomoć. Već sam obavestio svog advokata, ali se nadam da ćemo zajedno naći rešenje.
Srdačan pozdrav
Hello,
Here's my problem:
I have been playing on spinsbro off and on for quite some time now.
I recently won a substantial amount of money for the first time and successfully verified my account.
I requested my first three withdrawals a few days ago.
I continued to play with the remaining funds in my account, focusing on Slots and Live Casino.
Yesterday, I decided to try a small bonus hunt. I played down from the leftover 2800€
to 2300€ and was able to secure free spins on four PlayNGo games. My plan was to open all the games and play the free spins.
Unfortunately, there was a problem: the previous gaming session that was supposed to kick off the free spins was missing. Meaning, the free spins and the betting money were gone.
Understanding that technical errors can happen, I contacted their support asking for a check so that the game session I was in would be restored.
Email support promptly responded by temporarily deactivating my account to check into the issue.
I requested that they inform me once the issue was resolved.
About an hour ago, I asked for a brief update. What came next was the shocker and the reason I am lodging this complaint:
__________________________
Dear player!
Your account was closed by decision of the administration without the right to recovery for violations of our casino rules.
According to our Terms and Conditions:
13.4.1. Fraudulent practice includes:
- fraudulent activities related to charge-backs and rake-back;
- the usage of a stolen, cloned or otherwise unauthorized credit or debit card, as a resource of funds;
- the Account Holder`s collusion with other users for getting an unfair advantage (including through bonus schemes or similar incentives offered by us);
- trying to use false or misleading information in registration of account;
- any illegal in any applicable jurisdiction act, which you have done or tried to do. Fraudulent practice also includes unfaith acts or those, which were made in order to defraud us and to circumvent any contractual or legal restrictions (whether such act actually causes us any damage/harm or not).
13.5. In case a bonus has been claimed, it is forbidden to practice the "Bonus Hunt" (open all the free spins accumulated on the different games at the same time) after the balance has fallen below €0.50 (or equivalent in other currencies )
Best regards
Support Team SpinsBro Casino
_____________________________
I am certain I did not violate any of these terms; I didn't even have an active bonus. All the money I played with was real cash!
I merely wanted to report the problem and get my lost free spins back.
Now, they have simply closed my gaming account with around 4000€ in it, citing some terms and conditions that do not apply to me whatsoever.
I ask for your help. I have already informed my lawyer, but I hope we can find a solution together.
Best regards
Hallo,
zu meinem Problem:
Ich spiele immer mal wieder seit längerer Zeit auf spinsbro.
Habe nun vor einigen Tagen zum ersten mal einen größeren Betrag gewonnen & mein Konto erfolgreich verifiziert.
Nun habe ich vor einigen Tagen meine ersten 3 Auszahlungen veranlasst.
Mit dem restlichen verfügbaren Geld habe ich weiterhin gespielt, Slots & Live Casino.
Gestern hatte ich Lust auf ein kleines Bonus Hunt, habe mich von den verbleibenden 2800€
auf 2300€ runtergespielt und bei 4 PlayNGo Games Freispiele erspielt. Anschließend wollte ich nun alle Spiele öffnen und die freispiele spielen.
dann das Problem: Die vorherige Spielsitzung die bei den Freispielen starten sollte, war weg. Das heißt, keine Freispiele & das verspielte Geld weg.
Schön und gut, technische Fehler können mal passieren, also habe ich mich an den Support gewendet mit der Bitte um Überprüfung, sodass die Spielsitzung bei der ich mich befand wieder hergestellt werden kann.
Der Support per Mail hat auch sofort reagiert und das Konto vorübergehend deaktiviert um das Problem abzuchecken.
Ich habe diesen gebeten mir eine Information zukommen zu lassen, wenn diese abgeschlossen ist.
Vor etwa einer Stunde hatte ich mal nach einem kurzen Update gefragt. Nun der Schock und der Grund zu meiner Beschwerde:
__________________________
Dear player!
Your account was closed by decision of the administration without the right to recovery for violations of our casino rules.
According to our Terms and Conditions:
13.4.1. Fraudulent practice includes:
- fraudulent activities related to charge-backs and rake-back;
- the usage of a stolen, cloned or otherwise unauthorized credit or debit card, as a resource of funds;
- the Account Holder`s collusion with other users for getting an unfair advantage (including through bonus schemes or similar incentives offered by us);
- trying to use false or misleading information in registration of account;
- any illegal in any applicable jurisdiction act, which you have done or tried to do. Fraudulent practice also includes unfaith acts or those, which were made in order to defraud us and to circumvent any contractual or legal restrictions (whether such act actually causes us any damage/harm or not).
13.5. In case a bonus has been claimed, it is forbidden to practice the "Bonus Hunt" (open all the free spins accumulated on the different games at the same time) after the balance has fallen below €0.50 (or equivalent in other currencies )
Best regards
Support Team SpinsBro Casino
_____________________________
Ich habe definitiv gegen keiner dieser Punkte verstoßen, ich hatte auch keinen aktiven Bonus gehabt, alles Echtgeld!
Ich wollte lediglich das Problem melden & meine verlorenen Freispiele zurückbekommen.
Jetzt haben Sie mir einfach das Spielkonto geschlossen mit ca 4000€ drauf, mit Verweis auf irgendwelche AGB‘s die nicht im Ansatz auf mich zutreffen.
Ich bitte Sie um Ihre Hilfe, mein Anwalt ist darüber bereits informiert, hoffe aber die Lösung mit Ihnen finden zu können.
Liebe Grüße
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