Zdravo, moj problem se odnosi na Spinsi Casino i njihovu sporu obradu mojih dobitaka, kao i na nerazumno dugo vreme koje moram da čekam na povlačenje mojih dobitaka na moj račun.
Pozadina: Osvojio sam €70,000 igrajući blekdžek na Spinsi. Tražio sam da ubrzam povlačenja i da ih obrađujem skoro svakodnevno. Oni odgovaraju, ali uvek kažu da kazino ima kašnjenja u obradi povlačenja.
Oni obrađuju zahteve za povlačenje svakog trećeg radnog dana (pon-pet) i dozvoljavaju povlačenje samo 500 evra odjednom. To znači da bih morao da čekam veoma dugo da dobijem dobitak na svoj račun. Ovim tempom biće potrebno skoro dve godine. Verujem da je ovo nerazumno vreme i zamolio sam ih da povećaju limite povlačenja, koji su trenutno 500 evra dnevno i 7.000 evra mesečno. Međutim, sa njihovim trenutnim tempom obrade povlačenja, mogu da podignem samo oko 2.500-3.000 € mesečno.
Ovo je problem. Verujem da je nerazumno da moram da čekam skoro dve godine da se moji dobici u potpunosti povuku trenutnim tempom. Pitao sam da li mogu da povećaju iznose za povlačenje, na primer, na 1.500 evra po povlačenju. Po njima to nije moguće jer sam na VIP1 nivou. Ovo bi bilo moguće samo u VIP5, što bi zahtevalo da budete milioner i da izgubite ogromne sume novca u kazinu. Znam to iz iskustva, pošto sam jednom bio na nivou 3 i imao dnevni promet od oko 200.000 evra. Međutim, više ne želim da igram, već da podignem svoj dobitak.
Spinsi Casino je to primetio i namerno je usporio i otežao moje isplate, sporo ih obrađujući i čak me spuštajući sa VIP3 na VIP1 (najniži mogući nivo).
Moje pitanje je da li imate mogućnost da mi pomognete da ubrzam podizanje mog dobitka, jer nije razumno čekati skoro dve godine da se moja sredstva u potpunosti povuku trenutnim tempom.
Spinsi-jevi uslovi i odredbe navode da oni imaju pravo da obrađuju isplate svaki treći dan, ali molim za razumevanje jer imam veliku sumu novca na svom računu i želeo bih da je podignem, ali vreme povlačenja je sadašnjim tempom približava se dve godine.
Takođe sam nekoliko puta pitao da li im treba neka dokumenta u vezi sa mojim nalogom. Još uvek nisu tražili KIC informacije od mene, iako sam više puta pitao da li bi želeli da ih pružim.
Cenio bih vaš odgovor.
Hello, my issue concerns Spinsy Casino and their slow processing of my winnings, as well as the unreasonably long time I have to wait for the withdrawal of my winnings to my account.
Background: I won €70,000 playing blackjack at Spinsy. I have been requesting to expedite the withdrawals and process them almost daily. They do respond, but always say that the casino is experiencing delays in processing withdrawals.
They process withdrawal requests every third business day (Mon-Fri) and only allow withdrawals of €500 at a time. This means that I would have to wait a very long time to get my winnings to my account. At this pace, it will take almost two years. I believe this is an unreasonable amount of time, and I have asked them to increase the withdrawal limits, which are currently €500/day and €7,000/month. However, with their current withdrawal processing pace, I can only withdraw around €2,500-3,000 per month.
This is the problem. I believe it is unreasonable for me to have to wait nearly two years for my winnings to be fully withdrawn at the current pace. I have asked if they could increase the withdrawal amounts, for example, to €1,500 per withdrawal. According to them, this is not possible because I am at VIP1 level. This would only be possible at VIP5, which would require being a millionaire and losing enormous sums of money to the casino. I know this from experience, as I was once at level 3 and had a daily turnover of about €200,000. However, I no longer wish to play, but to withdraw my winnings.
Spinsy Casino has noticed this and has deliberately slowed down and made my withdrawals more difficult, processing them slowly and even lowering me from VIP3 to VIP1 (the lowest possible level).
My question is whether you have the possibility to help me speed up the withdrawal of my winnings, as it is not reasonable to wait almost two years for my funds to be fully withdrawn at the current pace.
Spinsy's terms and conditions state that they have the right to process withdrawals every third day, but I am asking for some understanding here because I have a large sum of money in my account, and I would like to withdraw it, but the withdrawal time is approaching two years at the current pace.
I have also asked several times if they need any documents related to my account. They have not requested KYC information from me yet, even though I have asked multiple times if they would like me to provide it.
I would appreciate your response.
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