The player from Australia requested a withdrawal three weeks ago but has faced unexplained delays despite having no restrictions on the account. Although two previous withdrawals were processed successfully, he has been receiving the same response regarding delays for the past four weeks, leading to frustration with the casino's lack of support.
Igrač iz Australije je pre tri nedelje zatražio povlačenje, ali se suočio sa neobjašnjivim kašnjenjima uprkos tome što nije imao ograničenja na nalogu. Iako su dva prethodna povlačenja uspešno obrađena, on je dobijao isti odgovor u vezi sa kašnjenjima u protekle četiri nedelje, što je dovelo do frustracije zbog nedostatka podrške kazina.
Imam stanje od oko 177.000 dolara.
Nemam ograničenja na svom nalogu, niti sam koristio bonus sredstva ili podlegao nekom KIC-u.
Kazino koristi vip sistem za određivanje limita povlačenja, moj najnoviji nivo je bio najviši što mi je omogućilo da podignem 2.500 dolara dnevno do 25.000 dolara mesečno prema uslovima i odredbama navedenim na njihovom sajtu.
Poslao sam svoje prvo povlačenje koje je uspešno obrađeno za $500, ovo je uplaćeno na moj račun. Sledeće nedelje sam podneo još jedan zahtev za povlačenje za 2.100 dolara koji je takođe obrađen.
Prošlo je 4 nedelje od obrade poslednjeg povlačenja i jedini odgovor iz kazina je da ima neobjašnjivih kašnjenja i da će moje povlačenje biti obrađeno što je pre moguće. Prošle su tri nedelje sa istim odgovorom.
trebalo je da budem u mogućnosti da zatražim 10 povlačenja u prošlom mesecu od po 2.500 dolara za isplatu po 25.000 dolara, ali umesto toga oni su namerno i bez objašnjenja odložili ovaj proces.
Pogrešno je jer veb lokacija kaže da mogu povući 2.500 dolara dnevno sa do 3 aktivna zahteva, ali zapravo ne mogu ništa da povučem.
4 nedelje nije isto što i reklamirana 24 sata. Kazino ne nudi valjanu podršku. Ako obrađuju uplate po oglašenom kursu, biće mi potrebno 2 godine da primim novac, ali ako ih obrađuju po trenutnoj stopi, biće mi potrebno 9 godina.
Cenim vašu pomoć da mi pomognete.
I have a balance of circa $177,000.
I have no restrictions on my account, nor have I used bonus funds or subject to any KYC.
The casino uses a vip system to determine withdrawal limits, my most recent level was the highest allowing me to withdraw $2,500 per day up to $25,000 per month as per the terms and conditions listed on their site.
I submitted my first withdrawal which was processed successfully for $500, this was paid into my account. The following week I submitted another withdrawal request for $2,100 which was processed as well.
It has now been 4 weeks since the last withdrawal was processed and the only response from the casino is that there are unexplained delays and my withdrawal will be processed as soon as possible. It’s been three weeks now with the same response.
i should have been able to request 10 withdrawals in the past month of $2,500 each to be paid out $25,000 however instead they have deliberately and without an explanation delayed this process.
Its misleading as the website says I can withdraw $2,500 per day with up to 3 active requests but I can’t actually withdraw anything.
4 weeks is not the same as the advertised 24 hours. The casino offers no valid support. If they process payments at the advertised rate it will take me 2 years to receive my money however if they process them at the current rate it will take 9 years.
I appreciate your help in assisting me.
Dragi Skandito43,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Koliko novca ste ovog puta tražili za povlačenje?
Da li sam u pravu kada pretpostavljam da ste prošli punu KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez bonusa?
Prosledite mi svu komunikaciju sa korisničkom podrškom u vezi sa kašnjenjem u obrađivanju vaše isplate na veronika.l@casino.guru . Alternativno, ovde možete postaviti snimke ekrana.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear Skandito43,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
How much money have you requested for withdrawal this time?
Am I correct in assuming that you passed the full KYC verification?
Did you accumulate your winnings with or without a bonus?
Please forward me all the communication with customer support regarding the delay in processing your payout at veronika.l@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Zdravo Veronika,
Hvala vam što ste rešili moju žalbu.
Samo da pojasnim, od mene se nije tražilo da dostavim nikakva dokumenta za KIC.
Raspitao sam se o ovome pre podnošenja svog prvog zahteva za povlačenje i obavešten sam da ću, ako je potrebna KIC verifikacija, biti obavešten i u nedostatku bilo kakvog zahteva za KIC verifikaciju, moj nalog neće biti predmet KIC-a i moje povlačenje će biti obrađeno .
Od tada sam pitao da li je KIC potreban i rečeno mi je da nije.
Prvi zahtev za povlačenje je obrađen u roku od nekoliko sati za 500 dolara.
Nisam akumulirao nijedan dobitak koristeći bonus novac, samo svoj novac.
Zadržali su moje treće povlačenje (koje je juče konačno obrađeno za 500 USD) toliko dugo da se moj limit povlačenja sada vratio na 700 USD dnevno, uprkos tome što je najniži VIP nivo oglašen na 800 USD dnevno.
Rečeno mi je da sam dostigao najviši VIP nivo na osnovu mojih prethodnih 90-dnevnih aktivnosti i da mogu da podignem 2.500 dolara dnevno, do maksimalno 35.000 dolara mesečno, međutim to nikada nije ispoštovano.
Nisam u mogućnosti da dobijem bilo kakav odgovor od tima za podršku u Spinsi kazinu osim generičkih odgovora koji su kopirali zalepljeni u kojima se izvinjavam zbog kašnjenja i uveravam me da će moje povlačenje biti obrađeno što je pre moguće.
Prilično sam zabrinut jer je kazino dobio VISOK indeks bezbednosti od 8,9, međutim čini se da su odložena povlačenja uobičajena tema u vezi sa žalbama i ocenama ovog kazina.
Hvala još jednom.
Hi Veronika,
Thank you for your handling my complaint.
Just to clarify I have not been asked to provide any documents for KYC.
I enquired about this prior to submitting my first withdrawal request and was advised that if KYC verification is needed, I will be notified and in the absence of any request for KYC verification, my account would not be subject to KYC and my withdrawal would be processed.
I since asked if KYC was required and was advised that it was not.
The first withdrawal request was processed within hours for $500.
I have not accumulated any of the winnings using bonus money, only my own money.
They held onto my third withdrawal (which was finally processed yesterday for $500 aud) for so long that my withdrawal limit has now reset to $700 per day, despite the lowest VIP level being advertised at $800 per day.
It was advised that I had hit the top VIP level based on my previous 90-day activity and could withdraw $2,500 per day, to a maximum of $35,000 per month however this was never honoured.
I am not able to get any response from the support team at Spinsy casino other than copy pasted generic replies apologising for the delays and assuring me that my withdrawal will be processed as quickly as possible.
I am quite concerned as the casino has been issued with a HIGH safety index score of 8.9 however delayed withdrawals appear to be a common theme in relations to complaints and ratings on this casino.
Thanks again.
zdravo
Hvala još jednom na pomoći, pogledajte snimke ekrana sa današnjeg ćaskanja.
nula podrške ili objašnjenja zašto ne plaćaju isplate.
Hi,
Thanks again for your help, see screenshots from todays chat.
zero support or explanation as to why they aren’t paying withdrawals.
Hvala vam puno, Skandito43, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Petru ( peter.c@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Skandito43, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
zdravo tamo,
Hvala Skandito43 što nam je pružio sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Spinsi Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta je problem sa povlačenjem i šta možemo da uradimo da pomognemo igraču da dobije svoje dobitke.
Hvala vam!
Hello there,
Thank you Skandito43 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Spinsy Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.
Thank you!
Dragi Skandito43,
Nadamo se da ćete ovu e-poštu pronaći u dobrom zdravlju!
Ljubazno želimo da vam skrenemo pažnju na sledeće tačke Opštih uslova, koje ste prihvatili prilikom kreiranja naloga na našoj veb stranici:-
5.2 :- Možemo, po sopstvenom i apsolutnom nahođenju, da koristimo bilo koje dodatne procedure i sredstva koja smatramo prikladnim da verifikujemo vaš identitet, godine, prebivalište i druge okolnosti (KIC), i pre i posle uplate na vaš račun i/ili vršeći povlačenje.
(Ako je potrebna neka verifikacija za vaš nalog, možete da proverite na kartici za verifikaciju na svom profilu. Dokumenti za verifikaciju će biti traženi na kartici za verifikaciju ili ćete možda dobiti e-poštu na svoju registrovanu adresu e-pošte.)
6.11 :- Sva povlačenja se obrađuju u skladu sa našim mesečnim ograničenjima povlačenja i uzimajući u obzir VIP status klijenta koji zahteva povlačenje.
U vašem slučaju važe sledeća ograničenja:
(NIVO 1) 800 AUD po transakciji, svaka 24 sata / 10.500 AUD mesečno.
Ograničenja povlačenja na koja se pozivate važe za nivo 5. (Nivo vašeg tekućeg računa je nivo 1 prema T&C:- 6.12)
(NIVO 5) 2.500 AUD po transakciji, svaka 24 sata / 35.000 AUD mesečno.
6.12 :- VIP nivo klijenta je određen aktivnošću tokom 90 (devedeset) kalendarskih dana pre podnošenja zahteva za povlačenje i može se menjati u zavisnosti od odnosa izvršenih depozita i isplata i primljenih bonusa. Status korisnika koji mesec dana nije aktivno kladio se automatski se spušta na najniži nivo.
6.13 :- U bilo kom trenutku, korisnik može imati najviše 3 (tri) isplate na čekanju na računu.
6.14 Kompanija zadržava pravo da izvrši plaćanja prema individualnom rasporedu, odredi minimalni i maksimalni iznos po jednoj transakciji i vreme za ovu transakciju, koje se može razlikovati u zavisnosti od načina povlačenja, nivoa vašeg računa ili drugih relevantnih faktora.
I u vezi sa vašim trenutnim zahtevom za povlačenje na čekanju.
U vaše ime upravo smo poslali podsetnik našem finansijskom odeljenju da za vas ubrzamo proces vašeg trenutnog zahteva za povlačenje.
Ljubazno vas molimo da nam date još vremena i potrudićemo se da obradimo vaš zahtev za povlačenje i trebalo bi da vas obavestimo e-poštom što je pre moguće.
Hvala vam puno na strpljenju, razumevanju i saradnji. Zaista to cenimo.
Nadamo se da će vam ovo pomoći da razjasnite stvar.
Naš tim vam želi sve najbolje u budućim aktivnostima!
Srdačan pozdrav,
Spinsi Team.
Dear Skandito43,
We hope you find this email in good health!
We kindly want to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:-
5.2 :- We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.
(If any verification requires for your account you can check from your verification tab from your profile. Documents for verification will be requested in verification tab or you may receive an email on your registered email address.)
6.11 :- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.
In your case the following limits apply:
(LEVEL 1) 800 AUD per transaction, every 24 hours / 10,500 AUD per month.
The withdrawal limits you are referring to are applicable for Level 5. (Your current account level is Level 1 as per T&C :- 6.12)
(LEVEL 5) 2,500 AUD per transaction, every 24 hours / 35,000 AUD per month.
6.12 :- The customer’s VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn’t been actively placing bets for a month is automatically lowered to the lowest level.
6.13 :- At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.
6.14 The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.
And regarding your current pending withdrawal request.
On your behalf we have just sent a reminder to our finance department to speed up the process of your current withdrawal request for you.
We kindly request you to please give us some more time and we will try our best to process your withdrawal request and should give you an update via email as earliest as possible.
Thank you so much for your patience, understanding and co-operation . We really appreciate it.
We hope this helps clarify the matter for you.
Our team wishes you all the best for your future activities!
Best regards,
Spinsy Team.
Hvala vam na odgovoru.
Ovaj odgovor se ni na koji način ne odnosi na bilo koju zabrinutost iznetu u mojoj žalbi.
Pitanje KIC-a je bilo samo kao odgovor na pitanje kazino gurua o mom KIC statusu.
Prvo povlačenje je zatraženo, obrađeno i primljeno istog dana.
Od tada više od 5 nedelja (35 punih i 25 radnih dana) ukupno su isplaćena 2 isplate.
Uprkos informacijama koje su mi date u ćaskanju u kojima se navodi da je moj VIP nivo 5. nivo, ne 
su obrađeni prema ovom VIP rejtingu.
Uplate od 2.300 dolara su obrađene 29/10 i 05/11.
Uplata od 500 USD je obrađena 21.11.
Kao odgovor na vaše isečene i zalepljene termine:
6:11 - niste obrađivali isplate prema mom VIP statusu. Ovo namerno obmanjuje.
6:14 Kazino zadržava pravo plaćanja po individualnom rasporedu. Ovo čini 6:11 potpuno nevažećim i omogućava vam da odlažete isplate na neodređeno vreme.
@casinoguru da li ovo utiče na njihov indeks bezbednosti?
U 5 nedelja su stalno izjavljivali da imaju kašnjenja zbog velikih količina povlačenja, da li su u stanju da pruže bilo kakav dokaz da dokažu da ne zadržavaju samo moja povlačenja?
Sada bukvalno primam samo uplate od 500 USD u proseku (maksimalni iznos koji mogu da podignem) svake 1-2 nedelje uprkos jasnom navođenju ograničenja od 800 USD dnevno.
To znači da sam u mogućnosti da primam samo oko 1500 dolara mesečno.
To bi značilo ukupno 9,4 godine da primim svoje dobitke.
Predstavnik Spinsi tima je izjavio da bi trebalo da mogu da podignem 10.500 dolara mesečno.
Po stopi koja je navedena u 6:12 u uslovima i odredbama, dobiću svoj dobitak za nešto više od 16 meseci.
Zaista bih cenio pomoć jer sam ostao bez reči o odgovoru koji su mi pružili.
Thank you for your response.
In no way does this response address any of the concerns raised in my complaint.
The matter of KYC was merely in response to the casino gurus question as to my KYC status.
The first withdrawal was requested, processed and received on the same day.
Since then over 5 weeks (35 full days and 25 business days) a grand total of 2 withdrawals have been paid.
Despite the information provided to me on chat stating that my VIP level is level 5, no have been processed per this VIP rating.
Payments of $2,300 were processed on 29/10 and 05/11.
A payment of $500 was processed on 21/11.
In response to your cut and pasted terms:
6:11 - you have processed no withdrawals according to my VIP status. This is deliberately misleading.
6:14 Casino reserves the right to pay at an individual schedule. This makes 6:11 completely void and allows you to delay withdrawals indefinitely.
@casinoguru does this impact their safety index?
In 5 weeks they have constantly stated they have delays due to large volumes of withdrawals, are they able to provide any evidence to prove they’re not just withholding my withdrawals?
I am literally only receiving payments now of $500 on average (the max I can withdraw) every 1-2 weeks despite clearly stating a limit of $800 per day.
This means I am only able to receive about $1500 per month.
This would mean a total time of 9.4 years to receive my winnings.
The Spinsy team representative has stated I should be able to withdraw $10,500 per month.
At the rate stated in 6:12 in the terms and conditions I would receive my winnings in just over 16 months.
I would really appreciate some assistance as I am lost for words with the response they have provided.
Izvinjavam se, postavio sam pogrešan snimak ekrana.
Molimo pogledajte ispod:
My apologies, I uploaded the wrong screenshot.
Please see below:
Dragi Spinsi kazino , možete li da nam kažete u čemu je problem sa povlačenjem novca igrača i zašto obrada traje toliko dugo? Ako je realnost da igrači mogu da povuku samo 500 USD u proseku svake 1-2 nedelje, što čini oko 1500 USD mesečno kao što je igrač pominjao u prethodnoj poruci, mi ćemo u skladu sa tim promeniti ograničenja u vašoj recenziji što može negativno uticati na vašu bezbednosnu ocenu . Hvala unapred na pojašnjenju!
Dear Spinsy Casino, can you let us know what is the issue with the player's withdrawals and why is the processing taking this long? If the reality is that players are only able to withdraw $500 on average every 1-2 weeks making up about $1500 per month as the player mentioned in the previous message, we will change the limits in your review accordingly which may negatively affect your safety rating. Thank you in advance for your clarification!
Hvala vam na pomoći,
Mogu li da zatražim pojašnjenje o jednoj stvari, ako je problem sa primanjem uplata zbog „obima povlačenja" kao rezultat velikog saobraćaja na njihovom sajtu; zašto ne mogu da obrađuju odložena povlačenja u jednoj transakciji?
Za 30 dana trebalo je da budem u mogućnosti da podignem do 2500 dolara dnevno do 35 000 dolara, što znači da postoji propušteni iznos od 30 400 dolara... ili 87% limita koji mi je savetovan.
Osim toga, oni su obradili jedno povlačenje od 500 dolara ostavljajući preostalih 10.000 dolara mesečnog limita.
Ako je kašnjenje posledica administrativnog opterećenja, a ne zbog toga što su oni prevaranti, onda mogu da zatražim isplatu od 40.400 dolara.
Oni oglašavaju "brzo povlačenje" pogledajte u prilogu.
Nisam siguran kako ovo predatorsko ponašanje neobjašnjivih kašnjenja u isplati igračima njihovih dobitaka zajedno sa namernim lažnim oglašavanjem može da garantuje VISOK indeks bezbednosti?
Još jednom hvala kazino guruu na podršci.
Thank you for your assistance,
Can I please seek clarification on one thing, if the issue with receiving payments is due to the "volume of withdrawals" as a result of the high traffic to their site; why cannot they not process the delayed withdrawals in one transaction?
For 30 days I should have been able to withdraw up to $2500 per day to $35,000 which means there’s a missed amount of $30,400... or 87% of the limit advised to me.
Beyond that they have processed one withdrawal of $500 leaving the remaining $10,000 figure of the monthly limit.
If the delay is due to administrative work loads and not due to them being scammers then can I please request a payment of $40,400.
They advertise "lightening fast" withdrawal please see attached.
I’m unsure as to how this predatory behaviour of unexplained delays in paying players their winnings along with deliberate false advertising can warrant a HIGH Safety index?
Again thank you casino guru for your support.
Dragi Skandito43,
Nadamo se da ćete ovu e-poštu pronaći u dobrom zdravlju!
Još jednom želimo da vam skrenemo pažnju na sledeće tačke Opštih uslova, koje ste prihvatili prilikom kreiranja naloga na našoj veb stranici:-
6.11 :- Sva povlačenja se obrađuju u skladu sa našim mesečnim ograničenjima povlačenja i uzimajući u obzir VIP status klijenta koji zahteva povlačenje.
U vašem slučaju sledeća ograničenja važe za vaš nalog trenutno kao nivo 1:
(NIVO 1) 800 AUD po transakciji, svaka 24 sata / 10.500 AUD mesečno.
Ograničenja povlačenja na koja se pozivate važe za nivo 5. (Nivo vašeg tekućeg računa je nivo 1 prema T&C-u:- 6.12)
Samo za račun igrača (NIVO 5) :- 2.500 AUD po transakciji, svaka 24 sata / 35.000 AUD mesečno.
6.12 :- VIP nivo klijenta je određen aktivnošću tokom 90 (devedeset) kalendarskih dana pre podnošenja zahteva za povlačenje i može se menjati u zavisnosti od odnosa izvršenih depozita i isplata i primljenih bonusa. Status korisnika koji mesec dana nije aktivno kladio se automatski se spušta na najniži nivo.
6.13 :- U bilo kom trenutku, korisnik može imati najviše 3 (tri) isplate na čekanju na računu.
6.14 :- Kompanija zadržava pravo da izvrši plaćanja prema individualnom rasporedu, odredi minimalni i maksimalni iznos po jednoj transakciji i vreme za ovu transakciju, koje se može razlikovati u zavisnosti od načina povlačenja, nivoa vašeg računa ili drugih relevantnih faktora.
Takođe bismo želeli da obavestimo da vaše :-
Zahtevi za povlačenje od 24. i 25. oktobra 2024. obrađeni su istog dana kada je zahtev.
Zahtev za povlačenje od 29. oktobra 2024. obrađen je 2. novembra 2024. godine.
Zahtev za povlačenje od 5. novembra 2024. obrađen je 6. novembra 2024.
Imajte na umu da ne odlažemo namerno vaše povlačenje. Nije u našem interesu da vas ostavimo nezadovoljnim našom veb lokacijom.
I u vezi sa vašim nedavnim zahtevima za povlačenje.
Sa zadovoljstvom potvrđujemo da su vaša povlačenja obrađena i da je novac poslat sa naše strane 6. decembra 2024.
Može proći 3 do 5 radnih dana da se sredstva pojave na vašem računu, međutim, to zavisi od načina plaćanja koji se koristi i standarda vaše banke.
Nadamo se da će vam ovo pomoći da razjasnite stvar.
Naš tim vam želi sve najbolje u budućim aktivnostima!
Srdačan pozdrav,
Spinsi Team.
Dear Skandito43,
We hope you find this email in good health!
Once again we kindly want to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:-
6.11 :- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.
In your case the following limits applies for your account currently as Level 1 :
(LEVEL 1) 800 AUD per transaction, every 24 hours / 10,500 AUD per month.
The withdrawal limits you are referring to are applicable for Level 5. (Your current account level is Level 1 as per T&C :- 6.12)
Only for the players account (LEVEL 5) :- 2,500 AUD per transaction, every 24 hours / 35,000 AUD per month.
6.12 :- The customer’s VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn’t been actively placing bets for a month is automatically lowered to the lowest level.
6.13 :- At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.
6.14 :- The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.
We would also like to inform that your :-
Withdrawal request from 24th and 25th of October 2024 were processed on the same day of the request.
Withdrawal request from 29th of October 2024 was processed on 2nd of November 2024.
Withdrawal request from 5th of November 2024 was processed on 6th of November 2024.
Please note we do not delay your withdrawal deliberately. It is not in our interest to leave you unsatisfied with our website.
And regarding your recent withdrawal requests.
We are happy to confirm that your withdrawals has been processed, and the money has been sent from our side on 6th of December 2024.
The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.
We hope this helps clarify the matter for you.
Our team wishes you all the best for your future activities!
Best regards,
Spinsy Team.
Hvala obema stranama na ažuriranju.
Dragi Skandito43 , možete li da nas obaveštavate o statusu vaših povlačenja? Hvala unapred!
Thanks to the both parties for the update.
Dear Skandito43, can you keep us updated on the status of your withdrawals? Thank you in advance!
hvala,
Nisam siguran kako da odgovorim jer se povlačenja ne obrađuju po stopi koju Spinsi tvrdi?
Da li ikako mogu da podrže ove tvrdnje?
Thanks,
Im not sure how to respond as the withdrawals aren’t being processed at the rate Spinsy are claiming?
Is there anyway they can support these claims?
Dragi Skandito43, u kontaktu sam sa predstavnikom kazina van teme. Razgovarali smo o vašem pitanju i nadamo se da će povlačenja ići brže. Obaveštavaću vas o svim novim dešavanjima. Hvala vam na strpljenju tokom ovog vremena!
Dear Skandito43, I am in contact with the casino representative outside of the thread. We have discussed your issue and hopefully, the withdrawals will move along faster now. I will keep you updated about any new developments. Thank you for your patience during this time!
Dragi Skandito43,
Želimo da vas obavestimo da možete imati najviše 3 (tri) aktivna zahteva za povlačenje svaki sa intervalom od 24 sata, a za četvrti morate da sačekate da se obradi bilo koji od prethodna 3 zahteva za povlačenje.
Stoga vam predlažemo da pokušate sa 3 zahteva za povlačenje nakon što se 24 sata prođe. Tako da možemo da vam pomognemo da obradite vaš zahtev što je pre moguće. Kao što vidimo da pokušavate da povučete nakon nekoliko praznina, ovo bi takođe odložilo vaš zahtev za povlačenje u celini.
Srdačan pozdrav,
Spinsi Team.
Dear Skandito43,
We would like to inform you that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.
Hence, we suggest you to please attempt 3 withdrawal requests after 24 hours gap is over. So we can help you process your request earliest as possible. As we see you attempt withdrawal after few gap this would also delay your withdrawal request overall.
Best regards,
Spinsy Team.
zdravo
Samo potvrđivanje nulte promene u tempu kojim se isplaćuju povlačenja.
Na kraju meseca ću izbrojati ukupan iznos i pokazati koliko su spori u stvari.
Takođe želim da vas obavestim da ni u jednoj fazi informacije koje se pružaju na usluzi ćaskanja uživo nisu u skladu sa informacijama koje se šalju ovde.
Poslednje povlačenje je uplaćeno pre 6 dana, od tada sam imao 3 isplate na čekanju.
Ako kazino guru može da baci malo svetla na razgovore koji su se vodili i kada bih verovatno video promenu u tempu ovih povlačenja, to bi bilo sjajno.
U suprotnom, možete li, molim vas, da kažete koliko bi vremena bilo potrebno da se njihov indeks bezbednosti promeni da bi odražavao ovo obmanjujuće i obmanjujuće ponašanje? Mislio sam da bi 2 meseca bio dovoljan vremenski okvir, ali priznajte da im vaš proces može omogućiti više vremena?
Hvala vam i srećan Božić.
Hi,
Just confirming zero changes in the pace in which withdrawals are being paid.
I will tally the total at the end of the month and show how slow the actually are.
Would also like to advise that at no stage is the information which is being provided on the live chat service consistent with the information being sent here.
The last withdrawal was paid 6 days ago, I have had 3 withdrawals pending since then.
If casino guru can shed some light on the conversations that have taken place and when I’d likely see the change in pace of these withdrawals that would be great.
Otherwise can you please advise how long it would take for their safety index to be changed to reflect this deceptive and misleading conduct? I would have thought 2 months would be a sufficient timeframe however acknowledge that your process may allow them more time?
Thank you and merry Christmas.
Dragi Skandito43 , želeli smo da damo kazinu malo vremena da ublaži ovaj problem. Bio bih vam zahvalan ako biste nas obavestili o situaciji na kraju meseca i mi ćemo u skladu sa tim promeniti ocenu. U međuvremenu, bio bih vam zahvalan ako pratite korake koje je kazino podelio u svojoj poslednjoj poruci. Hvala vam unapred na strpljenju tokom ovog vremena!
Dear Skandito43, we wanted to give the casino some time to alleviate this problem. I would appreciate if you could update us on the situation at the end of the month and we will change the rating accordingly. In the meantime, I would appreciate it if you followed the steps shared by the casino in their last message. Thank you in advance for your patience during this time!
zdravo Peter,
Nisam siguran šta to znači?
Zatražio sam svoja povlačenja u razmaku od 24 sata prema Uputstvima i uslovima, ranije mi je dozvoljavalo samo jedno aktivno povlačenje, ali od otvaranja žalbe mogao sam da imam 3.
Već više od nedelju dana imam 3 isplate na čekanju bez objašnjenja zašto nisu plaćene?
Možete li mi reći šta mi nedostaje?
Hi Peter,
Im not sure what that means?
I have requested my withdrawals spaced 24 hours apart as per the T&Cs, previously it was only allowing me to have one active withdrawal however since opening the complaint I have been able to have 3.
Ive had 3 pending withdrawals for over a week now with no explanation as to why they haven’t been paid?
Can you tell me what I’m missing?
Dragi Skandito43 , da li biste mogli da nas obavestite o situaciji sa vašim povlačenjima? Ako je moguće, bio bih vam zahvalan ako biste mi dostavili bankovni izvod koji bi istakao isplate koje ste primili u decembru mesecu i mi ćemo ažurirati recenziju kazina u skladu sa ograničenjem kojeg ste morali da se pridržavate. Hvala unapred na saradnji!
Dear Skandito43, could you update us on the situation with your withdrawals? If possible I would appreciate it if you could provide me with a bank statement highlighting the withdrawals you received in the month of December and we will update the casino's review according to the limit you had to adhere to. Thank you in advance for your cooperation!
Hvala, pogledajte u prilogu. Isplaćeno je ukupno 6 povlačenja, što je rezultiralo sa 4.200 AUD. Pogledajte priloženi snimak ekrana iz mog BTC novčanika.
Imajte na umu da transakcija 11/12 nije povezana.
hvala na strpljenju.
radujem se sledećem koraku.
Thanks, please see the attached. There was a total of 6 withdrawals paid resulting in $4,200 AUD. Please see the attached screenshot from my BTC Wallet.
Note the transaction on 11/12 is unrelated.
thank you for your patience.
i look forward to the next step.
Možete li, molim vas, da dostavite ažuriranje o razgovorima koje ste vodili sa Spinsi kazinom van ove teme?
Osećam da je recenzija Spinsi-a na kazino guruu obmanjujuća jer kaže da je korisnička podrška dostupna, ali korisnička podrška tokom perioda od 3 meseca ne postoji. Ni jednom nisam bio u mogućnosti da dobijem bilo kakve konkretne informacije u vezi sa mojim zahtevima. Podrška je angažovana na eksternom i samo kopira i nalepi opšte odgovore koji se ne odnose direktno ni na jedno pitanje.
Kao što je hvala na strpljenju, imamo veliki broj povlačenja, nema razloga za brigu, sačekajte.
Možda ovde nešto propuštam, ali izgleda da postoji mnoštvo pritužbi sa potpuno istim problemima, ali indeks bezbednosti ostaje visok?
I dalje bih želeo odgovor iz kazina o tome zašto zaostatak povlačenja dovodi do toga da igrač pati? Kako to da sada ne mogu da obrađuju veća povlačenja da bi nadoknadili svoje administrativne probleme? Ovo je važan aspekt jer je štetan za njihov integritet.
Igračima je potrebna zaštita od ovakvih operatera.
ako bi mogli dati konkretan odgovor bilo bi korisno. Kao što možete videti iz njihovih odgovora na ovoj temi, oni su ignorisali konkretna pitanja i pozvali su se na sopstvene odredbe i uslove koje stalno krše.
hvala ti
Could you please provide an update on the conversations you’ve been having with Spinsy casino outside of this thread?
I feel the review of Spinsy on casino guru is misleading as it says there is customer support available however the customer support over a 3 month period is non existent. Not once have I been able to receive any specific information relating to my requests. The support is outsourced and merely copy and paste generic responses that aren’t directly relating to any question.
Such as thank you for your patience we’re experiencing a high volume of withdrawals, there’s nothing to worry about please wait.
Perhaps I’m missing something here but there appear to be a plethora of complaints with the exact same issues yet the safety index remains high?
I would still like a response from the casino as to why the backlog of withdrawals results in the player suffering? How is it that they cannot process larger withdrawals now to make up for their administrative issues? This is an important aspect as it’s detrimental to their integrity.
The players need protection from operators like this.
if they could provide a specific response it would be useful. As you can see from their responses on this thread they have ignored the specific enquiries and referenced their own terms and conditions which they’re continually in breach of.
thank you
Dragi Skandito43 , van teme smo obavestili predstavnike kazina samo o promenama u njihovom indeksu pregleda i bezbednosti ako njihova ograničenja povlačenja neće biti pravilno primenjena. Pošto niste primili sredstva prema ograničenjima povlačenja, ažurirali smo pregled u skladu sa tim i to bi uskoro trebalo da se odrazi na njihov indeks bezbednosti. U međuvremenu, obavestite nas o statusu vaših povlačenja. Hvala unapred na saradnji!
Dear Skandito43, outside of the thread we have only informed the casino representatives of the changes to their review and safety index if their withdrawal limits won't be applied correctly. As you have not received the funds according to the withdrawal limits, we have updated the review accordingly and it should be reflected on their safety index soon. In the meantime, please keep us updated on the status of your withdrawals. Thank you in advance for your cooperation!
Hoću.
Da te ažuriram na kraju svakog meseca?
Ili periodično kako se plaćaju?
Hvala na pomoći!
Will do.
Shall I just update you at the end of each month?
Or periodically as they are paid?
Thanks for your help!
To možete da uradite na koji god način želite, hvala što ste me obaveštavali!
You can do so in whichever way you prefer, thank you for keeping me updated!
Hvala, obavestiću vas kako uplate budu pristigle, za sada nema promene, što je veoma razočaravajuće.
Sačekaću promenu indeksa bezbednosti i nadamo se da će se ovo promeniti u njihovom stavu.
Thanks I’ll update you as payments come through, for the time being zero change which is very disappointing.
Ill wait for the change in the safety index and hopefully this will see a change in their attitude.
Dear Skandito43,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
zdravo Peter,
Hvala na poruci.
Dobio sam 2 povlačenja do sada ovog meseca, manje nego prošlog meseca.
Ažuriraću krajem meseca.
Hi Peter,
Thanks for your message.
I have received 2 withdrawals so far this month, less than last month.
I will update at the end of the month.
zdravo
Potvrđujući sledeće:
Da li je kazino uspostavio bilo kakav kontakt sa vama da dalje razgovaramo o tome?
hvala još jednom na pomoći.
Hi,
Confirming the following:
Has the casino made any contact with you to discuss this further?
thanks again for your help.
Dragi Skandito43 , kazino nas nije obavestio o situaciji od poslednjeg upita. Pokušaću ponovo da ih kontaktiram da ubrzam proces ili pronađem rešenje. U međuvremenu, obavestite nas o statusu vašeg povlačenja na kraju meseca. Hvala unapred na saradnji!
Dear Skandito43, the casino has not updated us on the situation since the last inquiry. I will try to contact them again to speed up the process or find a solution. In the meantime, please keep us informed about the status of your withdrawal at the end of the month. Thank you in advance for your cooperation!
Dragi Skandito43,
Ljubazno bismo zamolili da podnesete zahteve za povlačenje kao što je prethodno predloženo kako bismo nastavili sa uplatom što je pre moguće.
Hvala vam na saradnji.
Srdačan pozdrav,
Spinsi Casino tim
Dear Skandito43,
We would kindly request to submit the withdrawal requests as previously suggested in order to proceed with your payment as soon as possible.
Thank you for your cooperation.
Kindly Regards,
Spinsy Casino Team
zdravo
Dobio sam 1.400 dolara uplata ovog meseca.
Iz nekog razloga se i dalje prikazuje kao $0 na njihovoj veb lokaciji.
Možete videti promenu mog stanja na prethodnim snimcima ekrana od prošlog meseca.
Poprilično mi je muka od njihovog smeća, ne mogu se ni približiti 10.800 dolara mesečno.
Nisam siguran da li dobro razumem proces, ali spinsi trenutno ima natprosečan indeks bezbednosti i izgleda da nije uticalo na njihova povezana kazina?
Malo sam zbunjen kako im kazino koji ne isplaćuje može dati nešto više od najgoreg dostupnog rejtinga?
Čini se da postoji tona drugih pritužbi u vezi sa istim pitanjem.
Hvala vam na pomoći.
mnogo cenjen
Hi,
I did receive $1,400 in payments this month.
For some reason it’s still showing as $0 on their site.
You can see the change in my balance from the previous screenshots from last month.
Getting pretty sick of their rubbish, I can’t even come close to the $10,800 per month.
Not sure if I’m understanding the process correctly but spinsy currently has an above average safety index and their associated casinos don’t appear to have been impacted?
Im a little confused how a casino not paying out could give them anything higher than the worst rating available?
There appears to be a ton of other complaints relating to the same issue.
Thank you for your help.
much appreciated
Hvala vam na ažuriranju Skandito43 , ocena kazina je izračunata pomoću našeg algoritma koji uzima u obzir sve informacije vezane za kazino. Kao što ste možda primetili, ocena kazina je smanjena od početka žalbe zbog dodavanja limita za povlačenje u skladu sa ograničenjima sa kojima ste mogli da povučete. Ne možemo učiniti mnogo više u ovoj situaciji jer ne možemo naterati kazino da brže isplati, a bilo kakvi pokušaji da se posreduje u procesu u niti za žalbe ili na spoljnim kanalima nisu bili uspešni. Stoga vam zahvaljujem na strpljenju tokom ovog vremena i nadam se da ćete moći da podignete svoje dobitke što je pre moguće. Obaveštavajte nas o procesu i o tome koliko ste mogli da povučete na kraju meseca. Hvala unapred na saradnji!
Thank you for the update Skandito43, the casino rating was calculated using our algorithm that takes into consideration all information related to the casino. As you may have noticed the casino rating has been lowered since the beginning of the complaint due to the addition of the withdrawal limit in accordance with the limits you were able to withdraw with. We cannot do much more in this situation as we cannot force the casino to pay out faster, and any attempts to mediate the process in the complaint thread or outside channels have not been successful. Therefore, I thank you for your patience during this time and I hope you will be able to withdraw your winnings as soon as possible. Please keep us informed about the process and how much you were able to withdraw at the end of the month. Thank you in advance for your cooperation!
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
