Dragi kazino guru,
Želim da uložim žalbu na sajt Sportaze ( vvv.sportaza.com ). Moj nalog je pogrešno i nepravedno zatvorila Sportaza. Poslali su mi mejl optužujući me za kršenje njihovih uslova. Ali ne odgovaraju konkretno kada ih pitam šta sam tačno uradio protiv njihovih uslova. Takođe mi ne daju nikakav dokaz za svoje navode. Zamolite operatera da ili pruži dokaz za svoje navode ili da mi vrati novac.
Oni su podelili četiri različita kršenja u skladu sa svojim odredbama i uslovima klauzule 9.1, i to:
- korišćenje veb stranice u komercijalne svrhe ili u tuđe ime ili interes;
- uključivanje u bilo kakve prevarne aktivnosti, uključujući, bez ograničenja, korišćenje bilo koje kreditne/debitne kartice ili drugih metoda plaćanja ili
sredstva koja ne pripadaju vama, slučajevi u kojima su sredstva opozvana/osporena;
- dogovaranje sa drugim kupcima ili trećim licima. Ovo uključuje, bez ograničenja, igranje u interesu drugih, deljenje
informisanje, saradnju ili koordinaciju sa drugima;
- korišćenjem nepoštenih obrazaca ili strategija klađenja, kao što su opklade na jednaku, nultu ili nisku maržu, opklade sa minimalnim rizicima, klađenje na zaštitu ili
u suprotnom klađenje na takav način da se po našem mišljenju sistem zloupotrebljava, garantovana pobeda ili rizik
je minimiziran;
Ali ne preciziraju koji sam uslov od ova četiri prekršio. Međutim, pretpostavljam (mogu samo da nagađam pošto nisu konkretni) da sumnjaju da sam u dosluhu sa drugim kupcem. Prebacio sam nešto novca svom prijatelju Priti K***** (e-mail- prit********* 22@gmail.com ) preko mog Neteller naloga, koji su možda otkrili kroz moju Neteller istoriju transakcija da su tražili verifikaciju naloga. Međutim, to je bila samo normalna transakcija - pozajmljivanje i pozajmljivanje između dva prijatelja. Nikada se nismo dogovarali jedni s drugima. Možete proveriti našu istoriju kockanja sa Sportazom.
Molim vas da preduzmete striktne mere protiv Sportaze kako bi naučili lekciju i nikada ne bi pomislili da prevare nekog drugog kupca.
Dear Casino Guru,
I wish to file a complaint against Sportaza website (www.sportaza.com). My account has been wrongly and unfairly closed by Sportaza. They sent me an email accusing me of violating their terms and conditions. But they don't reply specifically when I ask them what exactly I did against their terms and conditions. They are also not providing me any proof for their allegation. Please ask the operator to either provide proof for their allegation or return my money.
They have shared four different violations under their Terms and Conditions clause 9.1 namely:
- using the Website for commercial purposes or in someone else’s name or interest;
- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or
funds not belonging to you, cases were funds are recalled/disputed;
- colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing
information, cooperating or coordinating with others;
- using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or
otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk
is minimized;
But they are not specifying which particular condition out of these four I violated. However, I guess (I can only guess since they are not being specific) that they suspect me of colluding with another customer. I had transferred some money to my friend Priti K***** (email- prit*********22@gmail.com) through my Neteller account, which they might have discovered through my Neteller transaction history that they had asked for account verification. However, it was just a normal transaction - borrowing and lending between two friends. We never colluded with each other. You can check our gambling history with Sportaza.
I plead you to kindly take strict action against Sportaza so that they learn a lesson and never think of cheating any other customer.
Izmenjeno od strane Casino Guru administratora
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