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Good morning

I won € 1500 7 days ago, from there I started the withdrawal process.

Nothing starts my hell, I make the first withdrawal from 500 and nothing stays there, after 2 days they closed my account to verify my data.

Now I hope they pay me because I loaded a card not mine because I played with a friend!

Buongiorno

ho vinto 1500€ 7 giorni fa, da lì ho iniziato il processo di prelievo.

Nulla inizia il mio inferno , faccio il primo prelievo da 500 e nulla rimane lì, dopo 2 giorni mi hanno chiuso L account per verificare i miei dati.

Ora spero mi paghino perché ho caricato con una carta non mia perché ho giocato insieme ad un amico!

Dear ciupi2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello

my withdrawals have been canceled as I have deposited a withdrawal is required on a card not in the account owner's name.

arrears i provided the account owner's card, but i want to understand, will i get paid if i deposited and won with a card from a third party?

Ciao

i miei prelievi sono stati annullati in quanto ho depositato è richiesto un prelievo su una carta non intestata al proprietario del conto.

mora ho fornito la carta del proprietario del conto, ma voglio capire , verrò pagato se ho depositato e vinto con una carta da terzi?

Thank you for your reply, ciupi2. I checked the General T&Cs and I found this:

"the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."

Do I understand correctly that you made a deposit with a card that has not been issued in your own name?

Dear ciupi2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Today my money finally arrived!

Oggi finalmente sono arrivati i miei soldi!

Awesome news, ciupi2. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.