Dragi iasann1n ,
Hteo sam da vas obavestim o vašem slučaju na osnovu informacija koje je pružio kazino. Nažalost, ne mogu da podelim konkretne dokaze koje sam dobio, jer su poverljivi iz strateških razloga kazina, koje poštujemo.
Međutim, želeo bih da sumiram nalaze naše istrage:
Što se tiče tvrdnji kazina o sumnji na dvostruku potrošnju, i dalje smatram da je njihovo obrazloženje nejasno. Pošto Sportsbet.io kazino kreditira kripto depozite na račune igrača pre nego što potvrdi te transakcije na blokčejnu, čini se nerazumnim da se pojavi takva sumnja. Kada bi se svaki igrač koji deponuje kriptovalutom smatrao sumnjivim na osnovu ove logike, bilo bi teško upravljati. Po mom mišljenju, kada se depozit potvrdi na blokčejnu, ta sumnja više ne bi trebalo da bude valjan razlog za zatvaranje naloga ili oduzimanje dobitaka.
Ipak, pojavilo se ozbiljnije pitanje koje se ne može zanemariti. Kazino je obezbedio verodostojne dokaze koji povezuju vaš nalog sa drugima putem povlačenja na istu kripto adresu. Kada više kazino naloga povlači sredstva u isti novčanik, to izaziva zabrinutost u vezi sa potencijalnom prevarom. Kazina pomno prate takve obrasce jer mogu sugerisati dosluh ili pokušaje eksploatacije njihovih sistema.
Pored toga, postoje strogi propisi za sprečavanje pranja novca. Povlačenja u isti novčanik mogu pokrenuti dalju kontrolu, što može dovesti do kašnjenja ili čak blokiranja transakcija dok kazino sprovodi istragu.
Ako kazino identifikuje bilo kakve veze između naloga – bilo preko zajedničkih novčanika, IP adresa ili ličnih podataka – može suspendovati oba naloga da bi održala pravičnost i bezbednost. Mnoga kazina takođe imaju politike protiv korišćenja zajedničkih novčanika za isplate, a kršenje ovih pravila može dovesti do kazni, uključujući suspenziju naloga ili oduzimanje sredstava. Zbog toga je preporučljivo da igrači koriste jedinstvene novčanike za svoje isplate kako bi izbegli komplikacije.
S obzirom na ove faktore i dobijene dokaze, nisam u mogućnosti da nastavim istragu i moram, nažalost, da odbijem ovu žalbu kao „ neopravdanu ".
Hvala vam na razumevanju i izvinjavam se što nisam u mogućnosti da pružim povoljnije rešenje u ovom slučaju. Ako naiđete na bilo kakve druge probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu da pomognemo!
Ako smatrate da je vaša žalba opravdana i da niste prekršili nijedan uslov, preporučujem da se obratite Upravi za licenciranje odbora za kontrolu igara na sreću Curacao . Svoju žalbu možete podneti preko njihovog zvaničnog kontakt forme na ovom linku . Obavezno navedite ime operatera kazina u svojoj žalbi, jer izostavljanje ovih informacija može dovesti do toga da se vaša žalba smatra neprimenljivom.
Iako GCB trenutno nema formalnu proceduru za postupanje po žalbama, možda bi ipak vredelo pokušati.
Za više informacija o tome kako da efikasno podnesete žalbu regulatoru, možete posetiti ovaj vodič .
Ako vam je potrebna pomoć oko podnošenja žalbe ili ako dobijete odgovor od regulatora, slobodno mi pošaljite e-poštu na jakub.m@casino.guru .
Srdačan pozdrav,
Kubo
Dear yasann1n,
I wanted to update you on your case based on the information provided by the casino. Unfortunately, I cannot share the specific evidence I've received, as it is confidential for casino's strategic reasons, which we respect.
However, I’d like to summarize the findings of our investigation:
Regarding the casino’s claims of suspected double spending, I still find their reasoning unclear. Since Sportsbet.io Casino credits crypto deposits to players' accounts before confirming those transactions on the blockchain, it seems unreasonable for such suspicion to arise. If every player depositing with crypto were considered suspicious based on this logic, it would be difficult to manage. In my view, once a deposit is confirmed on the blockchain, that suspicion should no longer be a valid reason for account closure or forfeiture of winnings.
That said, a more serious issue has emerged that cannot be overlooked. The casino has provided credible evidence linking your account to others through withdrawals to the same crypto address. When multiple casino accounts withdraw funds to the same wallet, it raises concerns about potential fraudulent activity. Casinos closely monitor such patterns as they may suggest collusion or attempts to exploit their systems.
Additionally, strict regulations exist to prevent money laundering. Withdrawals to the same wallet can trigger further scrutiny, which may lead to delays or even blocked transactions while the casino conducts its investigation.
If the casino identifies any connections between accounts - whether through shared wallets, IP addresses, or personal information - they may suspend both accounts to maintain fairness and security. Many casinos also have policies against using shared wallets for withdrawals, and violating these policies can result in penalties, including account suspension or forfeiture of funds. Therefore, it’s advisable for players to use unique wallets for their withdrawals to avoid complications.
Given these factors and the evidence obtained, I am unable to continue the investigation and must unfortunately reject this complaint as 'unjustified.'
Thank you for your understanding, and I apologize for not being able to provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to help!
If you believe your complaint is justified and you haven’t violated any terms, I recommend reaching out to the Curaçao Gaming Control Board Licensing Authority. You can submit your complaint through their official contact form at this link. Make sure to include the name of the casino's operator in your complaint, as omitting this information could result in your complaint being deemed inapplicable.
While the GCB currently lacks a formal procedure for handling complaints, it might still be worth a try.
For more information on how to submit a complaint to the regulator effectively, you can visit this guide.
If you need assistance with submitting your complaint or if you receive a response from the regulator, please feel free to email me at jakub.m@casino.guru.
Best regards,
Kubo
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