Stake Casino - Nalog igrača je suspendovan, a isplate su blokirane.

Hey everyone,

Stake.com has suspended my account for the past 2 days, and I can’t withdraw my $2005 USDT. It’s my hard-earned money, and I’m really stressed about it. I’ve emailed their support team so many times (like 100 emails), but no one has replied till now . If anyone here can help or knows what to do, please reach out. I’d really appreciate it!

My Stake username is [removed by casino.guru admin]

Thanks in advance!

Dear noorso1892,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account suspended? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I recently played some slot games and placed a few sports bets on Stake. I now have a balance of 2005 USDT in my account, but unfortunately, my account has been suspended. I’ve already provided all the requireddocuments for verification, but I haven’t received any response from their support team yet

My Stake username is [removed by casino.guru admin]

My account was suddenly suspended, and my ability to withdraw funds was locked. I have 2005 USDT in my Stake account. They asked me for various documents to allow withdrawals, and I promptly complied by submitting my national identity card, a selfie with my ID, utility bills for address proof, payment proofs, company salary slips, and bank statements.

Despite providing all the required documents, Stake has now introduced a new demand, insisting that I provide a passport—a document I don’t have. My account was previously verified using my national ID card, and I find it unreasonable that they are now refusing to accept it. I’ve explained multiple times that I don’t have a passport, but their support team has been uncooperative and, at times, extremely rude. They’ve clearly stated that they won’t review my account without a passport, leaving me with no way to access my funds.

This situation is causing me significant financial stress, and I believe Stake’s demands are unjustified. I kindly request CasinoGuru intervention to ensure my account is fairly reviewed and my funds are released without further delay.

Stake Username: [removed by casino.guru admin]

Thank you for your attention to this matter. I look forward to your prompt assistance.

Still no response from Stake waiting from 20 days. My funds (2005 USDT) are stuck, and withdrawals are blocked. Account suspended despite completing Levels 1, 2, and 3 verifications. Initially, no issues with small deposits/withdrawals. Problem started after a larger deposit—account suspended, asked for additional docs (proof of address, funds). Submitted 16 docs for Level 4, but proof of income (salary slips, bank statements, tax docs) repeatedly rejected without valid reasons. Stuck in an endless resubmission cycle. Just want to withdraw my funds and close the account.

Username: [removed by casino.guru admin]

hello thomos

im answeriing your question please help me

Q Could you please advise how long were you a player of the casino and when exactly was your account suspended? 

ANS im playing since last couple of months

Q What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

ANS Slots, baccarat ,sports betting

Q Did you achieve your current balance with the help of a bonus? 

ANS NO i dint claim any bonus it my deposit

please help me to get my funds im really worried whatever documents i sent them they keep rejecting

Thanks for your patience.

Could you please forward your communication with casino support regarding the need to submit a passport instead of a national ID?

Could you please share the selfie of you with the ID you submitted to the casino?

Please forward this communication and evidence to my email at tomas@casino.guru

I apologize for the inconvenience.

whatever iam sendin them for source of income they rejecting it i total sent them 3 different type of documents they rejected all noe they rejected my fathers will also everything is getting rejecting everyday by stake scammers they trying hard to scam my money casino guru please help

Hello Thomas

I have sent them additional documents as proof of my source of income. This time, I provided an investment statement, but once again, they rejected the documents without providing a valid reason. No matter what I send, it keeps getting rejected. It has now been 11 days since my money has been stuck on Stake.

I feel like they are harassing me and making every effort to scam me out of my money.

I am tired now keep sending them docs according to them and they again keep rejecting them asking new demands always

hello thomas

please do something i feels like stake.com scamming peoples money they always ask me to send new documents and when i sent them they simply reject it with no reasons my funds still stuck in stake.com they not letting me withdraw my funds please help me

Thank you very much, noorso1892, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

they have now closed my account permanently and funds freez i got this email on 27 feb now im unable to login cant see my funds they just robbed my money

Hello, noorso1892,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, please forward me all the documents you shared with the casino, but they kept rejecting them, with notes about what you wanted to verify with which document.

Also, another question - is it possible you provided the casino with screenshots instead of photos of the original documents (or PDF) or that you edited any of the provided documents in any way?

Please forward the documents to my email (branislav.b@casino.guru).

Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Stake Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

What was the player supposed to provide when the casino requested a passport, and he did not own such a document? Can you please be more specific regarding which documents were rejected and why and/or what documents he should provide to successfully pass the KYC and withdraw his winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear Branislav,

We would like to inform you that the complainant was notified that their account was permanently restricted due to the breach of our Terms and Conditions.

Additionally, we have sent you an email with further details regarding this case.

Kind regards,

@stake you guys are scammers scamming innocent punters money you closed my account even after sending you all documents

Dear noorso1892,

After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions in several ways - the casino was able to sufficiently prove the reasons stated in the email explaining your account closure.

The casino acted correctly and in accordance with the terms and conditions you accepted during the registration(s).

I cannot understand how you can call Stake Casino 'scamming scammers' while calling yourself an 'innocent punter' after all, and expect our help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or ADR.

Thank you very much, Stake Casino Team, for providing information and for your cooperation! We highly appreciate it!

Best regards,

Branislav, Casino.Guru