Poštovani josephkim42069,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Stake Casino-om.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Da li je ovo bio vaš jedini depozit u kazinu?
- Da li je ovo bila vaša jedina igračka aktivnost na veb lokaciji? Da li su opklade od 13000 CAD bile dobitne?
- Kada ste poslednji put bili u kontaktu sa podrškom za kazino i o čemu ste razgovarali?
- Možete li molim vas da podelite sa mnom vašu komunikaciju sa kazinom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na tomas@casino.guru , ili postavite snimke ekrana ovde
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear josephkim42069,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Was this your only deposit in the casino?
- Was this your only gaming activity on the website altogether? Were the 13000 CAD bets, winning bets?
- When was the last time you were in contact with casino support and what did you discuss?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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