Ecco la traduzione:
„Zdravo, danas popodne je Stake iznenada zatražio dodatne dokumente za KIC proces. Imajte na umu da sam već verifikovan sa nivoima 1, 2 i 3, uključujući i dokaz adrese. Ponovo su tražili sve dokumente i nemam problema obezbeđujući ih.
Nivo 2 je bio veoma jednostavan: selfi sa dokumentom u ruci i komadom papira sa mojim korisničkim imenom i trenutnim datumom. Međutim, nivoi 3 i 4 su se pokazali zaista komplikovanim. Za potvrdu adrese poslao sam račun za struju i gas (za prethodna 3 meseca) sa dokazom o uplati. Poslao sam ga kao PDF, fotografisao telefonom, a takođe sam poslao kompletan 6-mesečni bankovni izvod—bukvalno svaki dokument koji imam, i svi jasno pokazuju moje puno ime i adresu! Ipak, stalno ga odbijaju, stalno traže nova dokumenta.
Iz onoga što sam pročitao na zvaničnom Stake forumu, čini se da je ovo obrazac koji primenjuju na mnoge korisnike, verovatno da bi ih istrošili tako da ne završe KIC proces i izgube pristup svojim nalozima, uključujući i svoje stanje.
Za nivo 4 stalno traže bankovni izvod sa platnim listićima za poslednja 3 meseca. Šezdeset puta sam im rekao u ćaskanju da, kao samostalni profesionalac sa PDV brojem, ne dobijam platne liste! Ipak, nastavljaju da odbijaju moja dokumenta (čak i izvod iz banke sa visokim stanjem) jer insistiraju na platnim listićima. Ljudi sa PDV brojevima ne dobijaju platne liste; oni izdaju fakture i na osnovu njih dobijaju platu — zar to ne znaju? Čini mi se veoma čudnim.
Danas sam proveo ukupno 9 sati učitavajući sve vrste dokumenata, uključujući račune, bankovne izvode, pa čak i rukom pisano pismo mog oca u vezi sa novčanom donacijom za mene. Svi dokumenti su na moje ime i zvanično overeni, ali ih stalno odbijaju.
Apsolutno odbijam da me smatraju budalom (jer, da, u ovom trenutku mi se čini kao da me ismevaju), pa pišem ovde da bih zvanično podneo žalbu.
Malopre su mi odgovorili da ne mogu da otvore dokument koji sam još jednom poslao za treći nivo... kako čudno. Na mojoj strani se sve otvara savršeno dobro.
Ecco la traduzione:
"Hello, this afternoon Stake suddenly requested additional documents for the KYC process. Please note that I was already verified with Levels 1, 2, and 3, including the proof of address. They asked for all the documents again, and I have no problem providing them.
Level 2 was very simple: a selfie with the document in hand and a piece of paper with my username and the current date. However, Levels 3 and 4 are proving to be really complicated. For the proof of address, I sent an electricity bill and a gas bill (for the past 3 months) with proof of payment. I submitted it as a PDF, took a photo with my phone, and also sent a complete 6-month bank statement—literally every document I have, all clearly showing my full name and address! Yet they keep rejecting it, constantly asking for new documents.
From what I read on the official Stake forum, this seems to be a pattern they are applying to many users, possibly to wear them out so they don't complete the KYC process and lose access to their accounts, including their balances.
For Level 4, they keep asking for a bank statement with pay slips from the last 3 months. I have told them sixty times in chat that, as a self-employed professional with a VAT number, I do not receive pay slips! Yet they continue to reject my documents (even a bank statement with a high balance) because they insist on pay slips. People with VAT numbers don't get pay slips; they issue invoices and get paid based on those—don't they know this? It seems very strange to me.
Today, I have spent a total of 9 hours uploading all sorts of documents, including bills, bank statements, and even a handwritten letter from my father regarding a monetary donation to me. All documents are in my name and officially certified, yet they keep rejecting them.
I absolutely refuse to be taken for a fool (because, yes, at this point it feels like they are making fun of me), so I am writing here to officially file my complaint.
Just now they replied that they are unable to open the document I sent once again for the third level... how strange. Everything opens perfectly fine on my end.
Automatski prevedeno:
