The player from Italy had completed the KYC verification on Stake but then faced issues with being able to play. Support informed him that he needed to complete further verification levels, yet his submitted documents were consistently rejected despite meeting the requirements. This process had been ongoing for weeks with no resolution. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation.
Igrač iz Italije je završio KIC verifikaciju na Stake-u, ali se tada suočio sa problemima da može da igra. Podrška ga je obavestila da treba da završi dalje nivoe verifikacije, ali su njegovi podneti dokumenti dosledno odbijani uprkos ispunjavanju uslova. Ovaj proces je trajao nedeljama bez rešenja. Žalba je odbijena jer igrač nije odgovorio na upite Žalbenog tima, što je sprečilo dalju istragu.
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