Draga Kristina,
Bio sam fokusiran na slotove.
Jednom sam koristio bonus u prošlosti, ali sam završio klađenje i dobitak je u potpunosti isplaćen.
Kazino mi je poslao sledeće:
Pišem da vas obavestim da je uprava nakon interne istrage odlučila da zatvori vaš nalog.
Prema našim uslovima i uslovima bonusa:
1.23. Zadržavamo pravo da revidiramo vaše zapise igranja/transakcija. Ovim unapred pristajete da to učinimo. Ako se nakon revizije pokaže da ste učestvovali ili pokušali da učestvujete u strategiji manipulativne igre da biste iskoristili bonus koji vam je nagrađen iz kazina, zadržavamo pravo da odbijemo, zadržimo, opozovemo ili povučemo vaše pravo na bilo koju promociju, dobitak ili bonus, ili da prekinemo vašu povezanost sa našom veb lokacijom i/ili blokiramo vaš nalog. U takvim okolnostima, nećemo biti u obavezi da refundiramo bilo koja sredstva koja mogu biti na vašem računu osim vaših prvobitnih iznosa depozita.
Stoga je vaš zahtev za povlačenje odbijen i generisani dobici su poništeni. Vaš početni depozit je vraćen na vaš gotovinski saldo.
Ne razumem zašto je to smatrano kršenjem bonusa kada nisam koristio bonus.
Dear Kristina,
I was focused on slots.
Once I used bonus in the past but I completed wagering and winning was fully paid.
The casino sent me the following:
I am writing to inform you that after an internal investigation, management has decided to close your account.
As per our bonus terms and condition:
1.23. We reserve the right to audit your gameplay/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
Therefore, your withdrawal request was declined and the winnings generated were voided. Your initial deposit has been returned to your cash balance.
I don't understand why it was considered as bonus violation when I didn't use bonus.
Automatski prevedeno:
