Poštovani timu za podršku kazino guruu,
Pišem da bih podneo zvaničnu žalbu u vezi sa mojim nedavnim igračkim iskustvom u Star kazinu. Imam ozbiljnu zabrinutost u pogledu pravičnosti i transparentnosti platforme, kao i potencijalnih tehničkih ranjivosti koje bi mogle uticati na integritet igara.
Tokom proteklih nekoliko nedelja, potrošio sam oko 1000 € igrajući razne slot mašine na Star kazinu. Uprkos tome, moji dobici su bili konstantno niski i u mnogim slučajevima bili su znatno ispod onoga što bi se očekivalo od platforme koja koristi fer i nasumični RNG (generator slučajnih brojeva). Svestan sam da kockanje ne garantuje dobitke, ali uporno niski prinosi izazivaju sumnju u pravednost sistema.
Pored moje zabrinutosti zbog niskih isplata, otkrio sam potencijalne tehničke probleme u vezi sa kodom platforme, posebno ranjivosti u upravljanju kolačićima, preusmeravanjima zasnovanim na geolokaciji i bezbednosti JavaScript. Ove ranjivosti mogu potencijalno uticati na pravičnost i transparentnost igara tako što će uticati na ishode ili manipulisati korisničkim iskustvom na osnovu lokacije. Ovakva pitanja su duboko zabrinjavajuća za regulisani onlajn kazino.
Više puta sam se obratio korisničkoj službi Star kazina, ali odgovori koje sam dobio bili su opšti i nisu adekvatno odgovorili na moju zabrinutost. Jednostavno mi je rečeno da dobitak nije zagarantovan, što, iako je tačno, ne rešava tehničke i poštene probleme koje sam izneo. Njihova nespremnost da se uključe u smislenu diskusiju o ovim pitanjima, u kombinaciji sa sličnim pritužbama drugih igrača na platformama kao što je Trustpilot, naterala me je da izgubim poverenje u pravednost njihovih igara.
U ovom trenutku, više ne želim da učestvujem u Star kazinu i tražim potpuni povraćaj 1000 € koje sam potrošio na platformi. Verujem da je ovo razuman zahtev s obzirom na potencijalne probleme sa pravednošću i integritetom sistema.
Ljubazno molim da mi Casino Guru pomogne u rešavanju ovog problema i dobijanju povraćaja novca. Pored toga, cenio bih vaše smernice o svim daljim radnjama koje treba da preduzmem ako kazino ne obezbedi zadovoljavajuće rešenje.
Hvala vam na vašem vremenu i pomoći.
PS: Takođe sam priložio snimke ekrana mojih razgovora sa službom za korisnike Star kazina, koji su se odvijali na italijanskom jeziku. Oni naglašavaju opšte odgovore i nedostatak dubinske analize u vezi sa pitanjima koja sam pokrenuo. Verujem da ovi elementi dodatno podržavaju moj slučaj i potvrđuju moj zahtev za povraćaj sredstava.
Dear Casino Guru Support Team,
I am writing to file a formal complaint regarding my recent gaming experience at Star Casino. I have serious concerns about the fairness and transparency of the platform, as well as potential technical vulnerabilities that could affect the integrity of the games.
Over the past few weeks, I spent approximately €1000 playing various slot machines on Star Casino. Despite this, my winnings were consistently low, and in many cases, they were significantly below what would be expected from a platform using a fair and random RNG (Random Number Generator). I am aware that gambling does not guarantee winnings, but the persistently low returns raise doubts about the fairness of the system.
In addition to my concerns about the low payouts, I have discovered potential technical issues related to the platform’s code, particularly vulnerabilities in cookie management, geolocation-based redirects, and JavaScript security. These vulnerabilities could potentially affect the fairness and transparency of the games by influencing outcomes or manipulating the user experience based on location. Such issues are deeply concerning for a regulated online casino.
I have reached out to Star Casino’s customer service multiple times, but the responses I received were generic and did not address my concerns adequately. I was simply told that winnings are not guaranteed, which, while true, does not address the technical and fairness concerns I raised. Their unwillingness to engage in a meaningful discussion about these issues, combined with similar complaints from other players on platforms like Trustpilot, has made me lose confidence in the fairness of their games.
At this point, I no longer wish to participate on Star Casino and am requesting a full refund of the €1000 I spent on the platform. I believe this is a reasonable request given the potential issues with the fairness and integrity of the system.
I kindly request that Casino Guru assist me in resolving this issue and obtaining a refund. Additionally, I would appreciate your guidance on any further actions I should take if a satisfactory resolution is not provided by the casino.
Thank you for your time and assistance.
P.S.: I have also attached screenshots of my conversations with Star Casino's customer service, which took place in Italian. These highlight the generic responses and lack of in-depth analysis regarding the issues I raised. I believe these elements further support my case and confirm my request for a refund.
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