Poštovani Knochenfabrik,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li molim vas da objavite snimak ekrana vaše istorije bonusa ovde u ovoj temi?
- Da li sam dobro razumeo da trenutno imate 100 € na svom kazino nalogu?
Pored toga, prosledite svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru . Alternativno, možete ga objaviti ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Knochenfabrik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please post a screenshot of your bonus history here in this thread?
- Do I understand correctly that you currently have €100 in your casino account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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