Igrač traži povraćaj svojih depozita jer je trebalo da bude samoisključen. Žalba je zatvorena jer igrač nije dostavio tražene dokaze.
The player's requesting a refund of his deposits as he was supposed to be self excluded. The complaint was closed as the player did not provided the requested evidence.
Igrač traži povraćaj svojih depozita jer je trebalo da bude samoisključen. Žalba je zatvorena jer igrač nije dostavio tražene dokaze.
Molim vas stvarno mi treba pomoć...Napravio sam nalog u stoikimam kazinu 2018. i zamolio sam ih da izbrišu sve moje podatke i samozabranu zbog zavisnosti..kao što su i oni uradili...pre dva dana sam otvorio novi račun i pitao sam ih da li imam stari račun i rekli su ne....i izgubio sam sav ovaj novac....i opet sam im rekao da zatvore ovaj račun zbog zavisnosti....imam sve stare informacije sa starog u mom nalogu e-pošte i rekao sam im zašto ste mi dozvolili da otvorim drugi nalog jer imam problem sa zavisnošću....molim vas, želim svoj novac nazad. sve što vam treba guru, mogu vam poslati sve svoje podatke.
Please I really need help...I have made an account with stoiximam casino in 2018 and I had asked them to delete all my information and self-ban because of addiction..as they did...two days ago I opened a new account and I asked them if I had an old account and they said no....and I have lost all this money....and again I told them to close this account because of addiction....I have all the old information from the old one in my email account and told them why you let me open a second account as I have addiction problem....please I want my money back.anything you need guru I can send you all my details.
Σας παρακαλώ πολυ χρειάζομαι βοήθεια...έχω κάνει λογαριασμό στην stoiximam casino του 2018 και του είχα ζητήσει να διαγράψουν όλα τα στοιχεία μού και να κάνουν αυτοαποκλεισμο λόγο εθισμόυ..όπως και πράξανε...έχει δύο μέρες άνοιξα καινούργιο λογαριασμό και τους ρώτησα αν είχα ποίο παλιά λογαριασμό και μου απάντησαν όχι....και έχω χάσει όλα αυτά τα χρήματα....και τους ξανά είπα να κλείσουν και αυτόν τον λογαριασμό λόγο εθισμόυ....έχω στο email μού όλα τα παλιά στοιχεία από τον παλιό λογαριασμό και τους είπα για ποίο λόγο με αφήσατε να ανοίξω δεύτερο λογαριασμό εφόσον έχω πρόβλημα εθισμού....σας παρακαλώ ζητάω τα χρήματα μου πίσω.οτι χρειαστείτε guru μπορώ να σας στείλω όλα τα στοιχεία μου.
Zdravo Panagiotis2728,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Stoikiman kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li ste koristili iste podatke za registraciju kao na vašem izuzetom nalogu? Da li ste ikada dobili potvrdu o samoisključenju za prvi nalog? Da li je vaš novi nalog trenutno još uvek aktivan i šta je kazino odgovorio na vaš zahtev za povraćaj sredstava?
Molimo prosledite sve relevantne dokaze na nikolas.b@casino.guru .
Radujemo se Vašem odgovoru.
Pozdravi,
Nick
Hello Panagiotis2728,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stoiximan Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you used the same details to register as in your excluded account? Did you ever receive a confirmation of the self exclusion for the first account? Is your new account currently still active and what did the casino respond to your refund request?
Please forward any relevant evidence to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Zdravo još jednom, hvala vam puno na pomoći koju želite, imam sve detalje o rezervaciji za sreću u svom imejlu. novi nalog je samoblokiran... stari koji sam napravio 2018 je zatvoren, poslali su mi mejl i ne mogu da ga ponovo aktiviram ni nalog niti mogu ponovo da napravim novi nalog na stranici... što se tiče detalja. Ja sam registrovao istu bankovnu karticu, naravno, sve iste detalje. Upravo sam stavio drugu e-poštu. identitet svejedno..... što se tiče referentnog kazina, tražio sam da izbrišem svoje podatke...
Hello again, thank you very much for the help you want, I have all the booking details for good luck in my email. the new account is self-blocked... the old one I made in 2018 is closed, they sent me an email and I can't reactivate it either the account nor can I ever make a new account on the page again... as far as the details. I have registered the same bank card of course all the same details. I just put a different email. identity all the same..... as far as the reference casino says I requested to delete my details...
Γεια σας και πάλι ευχαριστώ πολύ για την βοήθεια ότι θέλετε τα έχω όλα τα στοιχεία κράτηση για καλή μου τύχει στο email.ο νέος λογαριασμός έχει αυτοαποκλειστη... ο παλιός που είχα κάνει του 2018 είναι κλειστος μου είχαν στείλει email ούτε μπορώ να ξανά ενεργοποιήσω τον λογαριασμό ούτε μπορώ ποτέ ξανά να κάνω νέο λογαριασμό στην σελίδα τού...όσο αναφορά τα στοιχεία.εχω δηλώσει την ίδια τραπεζική κάρτα φυσικά όλα τα ίδια στοιχεία.μονο έβαλα διαφορετικό email.ταυτοτητα όλα τα ίδια.....όσο αναφορά το casino λέει ότι ζήτησα την διαγραφή στοιχείων μου...
Kakva je ovo stvar??? Nervi su mi slomljeni...jedan put mi kažu da se pitanje razmatra a drugi put da je odgovor dat...molim vas da što pre pogledate moj problem...
What is this thing??? My nerves are broken...one time they tell me that the issue is being considered and the other time they tell me that the answer has been given...please look into my problem as soon as possible...
Τι πράγμα είναι αυτό??? Μου έχουν σπάσει τα νεύρα...μια μου λένε ότι το ζήτημα εξετάζεται μια μου λένε.εχει δοθεί η απάντηση...σας παρακαλώ κοιτάξτε το πρόβλημα μου οσο γίνετε άμεσα...
Možete li proslediti traženi dokaz na gore navedenu e-mail adresu? Komunikacija između vas i kazina, dokaz da ste samoisključeni.
Can you please forward the requested proof to the above mentioned e-mail address? The communication between you and the casino, the proof of being self excluded.
Da, odmah vam šaljem sve detalje i e-poštu koju su mi poslali 2018. da imam samoisključivanje i ne mogu da otvorim novi nalog i svoj trenutni nalog za samoisključivanje.
Yes, I am immediately sending you all the details and the eMail they sent me in 2018 that I have self-exclusion and I cannot create a new account and my current self-exclusion account.
Ναι αμέσως σας τα στέλνω όλα τα στοιχεία και το eMail που μου στείλανε του 2018 ότι έχω αυτοαποκλεισμο και δεν μπορώ να κάνω καινούργιο λογαριασμό και το τωρινό του αυτοαποκλεισμου μου.
Poslao sam vam sve informacije na vašu e-poštu. takođe ako je potrebno i na zahtev mogu vam poslati korisničko ime starog i novog naloga. koji sadrže potpuno iste podatke o identitetu, adresu, bankovnu karticu i sve povezano.
I have sent you all the information to your email. also if needed and requested I can send you the username of the old account and the new account. which contain exactly the same identity information, address, bank card and everything related.
Σας έχω στείλει όλα τα στοιχεία στο email σας.επισης αν χρειαστεί και ζητηθεί μπορώ να σας στείλω και το username του παλιού λογαριασμόυ και του νέου λογαριασμού.οπου εμπεριέχουν ακριβώς τα ίδια στοιχεία ταυτότητας,διεύθυνσης, κάρτα τραπέζης και όλα τα σχετικά.
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Zdravo Panagiotis2728,
Možete li takođe da prosledite svoj prvobitni zahtev poslat kazinu gde ste spomenuli probleme sa kockanjem?
Na osnovu prvog e-maila koji ste poslali nije sasvim jasno zašto je vaš nalog zatvorio kazino.
Hello Panagiotis2728,
Can you also please forward your initial request sent to the casino where you mentioned gambling issues?
Based on the first e-mail you sent it is not entirely clear why was your account closed by the casino.
Misliš 2018?? Nemam imejl jer koliko se sećam prijavio sam im to putem ćaskanja uživo da se samozabrane... ako misliš na drugi nalog imam to...
You mean 2018?? I don't have the email Because as far as I remember I have reported it to them via live chat to be self-banned... if you mean the second account I have that...
Εννοείς του 2018?? Δεν έχω το email Γιατί από όσο θυμάμαι τους το έχω αναφέρει μέσω live chat να γίνει αυτοαποκλεισμος...αν εννοείς τον δεύτερο λογαριασμό αυτό το έχω...
Ako ih pitate za moj prvi nalog i drugi, oni će vam ga dati... ne daju mi ga Poslao sam im mnogo mejlova... Nadam se da će žalba uskoro biti uložena. to je neprihvatljivo.
If you ask them for my first account and the second one they will give it to you... they don't give it to me I have sent them many emails... I hope a complaint will be made soon. it is unacceptable.
Αν ζητήσετε από αυτούς τον πρώτο λογαριασμό μου και τον δεύτερο θα σας τα δώσουν...εμένα δεν μου τα δίνουν τους έχω στείλει πολλα email... ελπίζω να γίνει σύντομα καταγγελία.ειναι απαράδεκτη.
Zdravo opet....šta ima??? Hoćete li nastaviti sa žalbom? zakasnili ste... hvala čekam vaše vesti cenite me.
Hello again....what's up??? Will you proceed with the complaint? you are too late... thank you I await your news appreciate me.
Γεια σας και πάλι....τι γίνεται??? Θα με προχωρήσεις την καταγγελία? έχετε καθυστέρηση παρά πολύ... ευχαριστώ αναμένω νέα σας με εκτιμήσει.
Zdravo Panagiotis2728 i izvinjavam se na kašnjenju jer sam bio van kancelarije nedelju dana. Imajte na umu da bez prvobitnog zahteva ili bilo kakvog dokaza da je vaš nalog bio zatvoren u prošlosti, ne možemo u suštini ništa da uradimo jer ne možemo sa sigurnošću da znamo da li je vaš nalog zaista bio samoisključen ili ne. U takvim slučajevima mogu samo da preporučim da kontaktirate autoritete za licenciranje kazina jer oni treba da imaju pristup tim informacijama.
Postoji li još nešto sa čime vam možemo pomoći? Ako ne, bićemo primorani da zatvorimo žalbu zbog nedostatka dokaza.
Hello Panagiotis2728 and sorry for the delay as I was out of office for a week. Please understand that without the initial request or any proof of that your account has been closed in the past, we can do basically nothing as we can't know for sure whether your account was really self excluded or not. In such cases I can only recommend to contact the licensing authorities of the casino as they should have access to that information.
Is there anything else we can assist you with? If not, we will be forced to close the complaint due lack of evidence.
Dear Panagiotis2728,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
To je neprihvatljivo. Ovde gledate samo svoj interes, šaljete sve potrebne informacije i ništa ne radite..
It is unacceptable. You only look at your own interest here, send all the necessary information and do nothing..
Είσται απαράδεκτη.κοιτατε μόνο το συμφέρον σας εδώ στείλει όλα τα απαραίτητα στοιχεία και δεν κάνετε κάτι..
Zdravo Panagiotis2728,
Pošto je od vas zatraženo da prosledite dokaz koji niste, sada ćemo biti primorani da zatvorimo vašu žalbu. Možete ga poslati bilo kada na moju e-mail adresu - nikolas.b@casino.guru , ako želite da ponovo otvorite slučaj.
Srdačan pozdrav,
Nick
Hello Panagiotis2728,
As you have been requested to forward a proof which you did not, we will be now forced to close your complaint. You can send it anytime to my e-mail address - nikolas.b@casino.guru, if you wish to reopen the case.
Best regards,
Nick
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.