Sugar Casino - Ograničenje depozita igrača nije primijenjeno.

Hey! I have both locowin and sugar casino that I play at. At locowin I have a deposit limit of SEK 3,000 a day but no limit at sugar casino. So they let me deposit as much as I want. They closed my account in December because they wanted source of welth etc. Submitted my salary spec and after just over 2 months my account was opened again .. And some days I have made 26 deposits in a row. I want my net deposits back or some of them anyway .. They say themselves that they have nothing to do with locowin .. But I have had withdrawals denied at sugar casino and then it was signed by locowin casino. They have the same owner. Gammix .. Do I have any rights if you have limits at one of their casinos or are they independent of each other? They have the same customer service. Same autoresponder on everything etc. grateful for tips.

Hej! Jag har både locowin och sugar casino som jag spelar på. På locowin har jag en insättningsgräns på 3000 kr om dagen men ingen gräns på sugar casino. Så de låter mig sätta in hur mycket som helst. De stängde mitt konto i december för de ville ha source of welth osv. Lämnade in min lönespec och efter drygt 2 månader öppnades mitt konto igen.. Och vissa dagar har jag gjort 26 insättningar på raken. Jag vill ha tillbaka mina netto insättningar eller en del av dem iaf.. De säger själva att de inte har med locowin att göra.. Men jag har fått uttag nekade på sugar casino och då var den undertecknad av locowin casino. De har samma ägare. Gammix.. Har jag nån rättighet om man har gränser på ett av deras casinon eller är de fristående från varandra? De har samma kundtjänst. Samma autosvar på allting m.m tacksam för tips.

Dear Johnny,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you have never requested a deposit limit at Sugar Casino?

If that is the case, I apologize, but we would not be able to penalize this casino if the deposit limit was never set directly here. Please let me know if there is any additional information that I have overlooked, or if I misunderstood the issue, but I’m afraid there is nothing more we can do in this case. Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear Johnny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.