NaslovnaPritužbeSunrise Slots Casino - Povlačenje igrača je odloženo.
Sunrise Slots Casino - Povlačenje igrača je odloženo.
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Sunrise Slots Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
26/08/2024
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Slučaj je zatvoren : 17/09/2024
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
Rezime slučaja
pre 2 meseci
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The player from Utah had requested a withdrawal of $2250.00 on July 24, 2024, but had not yet received the funds despite being informed that it was approved on August 5, with subsequent delays reported. Since August 19, the player had repeatedly contacted support with minimal updates, consistently receiving apologies and reassurances but no resolution. The casino later confirmed that the payment had been made in full on August 27 and delivered according to Blockchain Explorer. However, the player did not respond to further inquiries, which led to the rejection of the complaint due to lack of communication.
Igrač iz Jute je 24. jula 2024. zatražio povlačenje 2250,00 dolara, ali još nije primio sredstva uprkos tome što je obavešten da je odobreno 5. avgusta, uz naknadna odlaganja. Od 19. avgusta, igrač je više puta kontaktirao podršku sa minimalnim ažuriranjima, stalno primajući izvinjenja i uveravanja, ali bez rešenja. Kasino je kasnije potvrdio da je uplata u potpunosti izvršena 27. avgusta i isporučena prema Blockchain Ekplorer-u. Međutim, igrač nije odgovorio na dalja pitanja, što je dovelo do odbijanja žalbe zbog nedostatka komunikacije.
Podneo sam povlačenje 24. jula 2024. za 2250,00 dolara. Obavešteno je da je povlačenje bilo u sistemu. Proces je trajao 7 do 10 dana za odobrenje, zatim 7 do 10 dana za pripremu povlačenja, a zatim 3 dana da treća strana pošalje na moj bit coin. Dana 5. avgusta 2024., nakon slanja poruke podrške, obavešten sam da je mojih 2250 dolara odobreno. Sada bi to bilo 7 do 10 dana. 19. avgusta 2024. kontaktirao sam tehničku podršku koja je priznala da nisam primila isplatu i rečeno mi je da će je eskalirati. Kontaktiram podršku i isplatu putem e-pošte i SMS-a svakog dana od 19. avgusta. Svi odgovori govore isto. Izvinjavamo se zbog kašnjenja. Imamo veliku podršku. Uveravamo vas da ćete biti plaćeni 2250 dolara. Uskoro će biti. Danas je 26. avgust i upravo sam dobio e-poštu od isplate u kojoj je rečeno da razumeju moju zabrinutost, ali ne mogu da mi daju tačan vremenski okvir, ali rade na tome i uskoro će primiti moj dobitak. Nema broja za poziv. Ništa ne radi. U prilogu su neki odgovori na moju isplatu i moj nalog koji pokazuju 2250,00 USD
I submitted a withdraw on July 24, 2024, for $ 2250.00. Was advised the withdraw was in there system. The process was 7 to 10 days for approval then 7 to 10 days to prepare the withdraw then 3 days for third party to send to my bit coin. On August 5, 2024 I was advised after texting support that my $ 2250 had been approved. Now it would be 7 to 10 days. On August 19, 2024 I contacted tech support who seamed conceded I had not received my payout and I was told they would escalate it. I contact support and payout by email and text every day since August 19. All responses say the same thing. We apologize for delay. We are very backed up. We assure you will be paid $2250. It will be soon. Today is August 26 and just got an email from payout which said they understand my concern but can’t give me an exact timeframe but they are working on it and will receive my winning soon. No number to call. Nothing is working. Attached some responses my payout and my account showing the $2250.00
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li ste ranije izvršili uspešna povlačenja?
Možete li potvrditi da ste prošli KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Dominika
Dear Tgreck,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Zdravo. Hvala vam na brzom odgovoru. Frustrirajuće, siguran sam da znate, pa vam zahvaljujem na pomoći. Završio sam KIC u julu istog dana kada sam podneo povlačenje.
Ne, nisam napravio nikakve povlačenja iz ovog kazina. Napravio sam uspešna povlačenja u svoj Bitcoin novčanik iz nekoliko drugih kazina, Iummi, Brango, Drake. Ista bitkoin adresa isti novčanik. Nikad se nije promenilo.
Deponovao sam bonus na depozit bez maksimalne gotovine. Deponovao sam $50, ali se ne sećam % meča i igranje je bilo 45k, verujem.
poslali su mi ovu e-poštu danas, ali to je ista informacija koju su mi slali u svim odgovorima na moju e-poštu svaki dan. Uključiću ga ispod. Takođe ću uključiti odgovor putem e-pošte tog dana, oni imaju sve moje dokumente i bitcoin adresu i odobreno je.
hvala još jednom.
Hi. Thank you for your fast response. It frustrating I’m sure you know so I thank you for the help. I completed the KYC in July the same day as I submitted the withdraw.
No I have not made any withdraws from this casino. I have made successful withdraws to my Bitcoin wallet from several other Casinos, Yummy, Brango, Drake. Same bitcoin address same wallet. Never has changed.
I did deposit on a deposit match bonus with no max cash out. I deposited $50 but don’t remember the match % and the play through was 45x I believe.
they sent me this email today but it’s the same information they have been sending me in all there responses to my email every day. I’ll include it below. Also I will include a email response that day they have all my documents and bitcoin address and was approved.
Hvala vam puno, Tgreck, na pružanju potrebnih informacija. Vašu žalbu ću sada preneti koleginici Mirki ( miroslava.d@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Tgreck, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Imao sam trenutak da razmotrim situaciju i čini se da je uplata izvršena u potpunosti 27. avgusta i potvrđeno je da je isporučena u Blockchain Ekplorer-u. Obavestite nas da su ta sredstva stigla Tgreck.
najbolje želje,
Nick and Slots Garden
Greetings all,
I had a moment to review the situation and it seems that payment was made in full on the 27th of August and has been confirmed delivered in Blockchain Explorer. Please let us know those funds arrived Tgreck.
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo odbaciti žalbu u slučaju da ne odgovorite u datom roku ili vam ne bude potrebna dodatna pomoć.
Dear Tgreck,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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