The US-based player had requested a withdrawal in January but had been asked to deposit first before withdrawing, which she did. Despite assurances of approval and receipt of money within specific timeframes, her funds had not arrived. She had attempted to resolve the issue via live chat with the casino, but this had been unsuccessful. This had been her first withdrawal, and she had met the playthrough requirements from her bonus. The withdrawal was approved, as evidenced by a screenshot she had provided. However, due to lack of response from the player to further inquiries from the Complaints Team, we were unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected.
Američka igračica je zatražila povlačenje u januaru, ali je od nje zatraženo da prvo položi depozit pre povlačenja, što je ona i učinila. Uprkos uveravanjima o odobrenju i prijemu novca u određenim vremenskim okvirima, njena sredstva nisu stigla. Pokušala je da reši problem putem ćaskanja uživo sa kazinom, ali to je bilo neuspešno. Ovo je bilo njeno prvo povlačenje i ona je ispunila uslove za prolazak iz svog bonusa. Povlačenje je odobreno, o čemu svedoči snimak ekrana koji je ona dala. Međutim, zbog nedostatka odgovora igrača na dalja pitanja tima za žalbe, nismo bili u mogućnosti da nastavimo sa istragom niti da pružimo potencijalna rešenja. Žalba je stoga odbijena.
Automatski prevedeno:
