Dragi i2drag,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše odloženo povlačenje.
- Da li sam dobro razumeo da je povlačenje još uvek na čekanju na vašem nalogu bez obrade?
- Da li ste bili obavešteni zašto ne možete da podignete svoj dobitak?
- Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa vašim nalogom?
- Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju, ali jedan mesec je neobično dugo.
Međutim, nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear y2drag,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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