Dana 6. februara, zatražio sam povlačenje 600 dolara u dobicima iz kazina Sunrise Slots. Prvobitno sam obavešten da će za odobrenje mog zahteva biti potrebno 7-10 radnih dana, uz uslov da se vikendi ne računaju u ovo vreme obrade. Nakon odobrenja, dodatno mi je rečeno da će biti potrebno dodatnih 7-10 radnih dana za obradu uplate. Uprkos pridržavanju ovih rokova, naknadno sam obavešten 5. marta da će moja uplata biti odložena zbog problema sa procesori plaćanja. Obećana su ubrzana obrada putem upućivanja na specijalizovani tim, ali to nije rezultiralo opipljivim napretkom. Tada mi je dat rok od 48 sati za rešavanje, koji je takođe prošao bez prijema mojih dobitaka. Napori da se stvar eskalira i zatraži intervencija menadžera su odbijeni. Od danas je prošlo više od šest nedelja od mog prvobitnog zahteva za povlačenje, a nisam dobio 600 dolara koji mi duguju. Moj originalni depozit je uplaćen u bitkoin-ima, u iznosu od 36,00 dolara, a dobitak takođe treba da bude isplaćen u bitkoinima. Zahtevana radnja: S obzirom na produženo kašnjenje, nedostatak jasne komunikacije i nemogućnost da se stvar reši direktno sa Sunrise Slots kazinom, tražim vašu pomoć u posredovanju u ovom sporu. Tražim vaše uputstvo i podršku u obezbeđivanju isplate mojih dobitaka na blagovremen i pošten način. U prilogu su sve relevantne komunikacije sa Sunrise Slots kazinom, uključujući datume i vreme korespondencije, obećanja koja je kazino dao u vezi sa rokovima plaćanja i bilo koju drugu dokumentaciju to podržava moju tvrdnju.
On February 6, I requested a withdrawal of $600 in winnings from Sunrise Slots Casino. I was initially informed that my request would take 7-10 business days to be approved, with the stipulation that weekends do not count towards this processing time. Following the approval, I was further advised that an additional 7-10 business days would be required for the payment to be processed.Despite adhering to these timelines, I was subsequently informed on March 5 that my payment would be delayed due to issues with the payment processors. Promises were made for expedited processing through referral to a specialized team, yet this resulted in no tangible progress. I was then given a 48-hour window for resolution, which also elapsed without receipt of my winnings. Efforts to escalate the matter and request managerial intervention were rebuffed.As of today, it has been over six weeks since my initial withdrawal request, and I have not received the $600 owed to me. My original deposit was made in bitcoin, amounting to $36.00, with the winnings also to be paid in bitcoin.Requested Action: Given the prolonged delay, lack of clear communication, and inability to resolve the matter directly with Sunrise Slots Casino, I am requesting your assistance in mediating this dispute. I seek your guidance and support in securing the payment of my winnings in a timely and fair manner.Attached are all relevant communications with Sunrise Slots Casino, including dates and times of correspondence, promises made by the casino regarding payment timelines, and any other documentation that supports my claim.
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