Zdravo. Prijavio sam se za Super Slots u februaru i voleo sam da igram na njemu. Brzo sam pronašao njihove sestrinske sajtove Vild Casino, a zatim i High Roller Casino. Volim igre Dragon Gaming, tako da su mi odlično pristajale. Čak sam i rekao nekim od mojih prijatelja da koriste ove kazina jer sam mislio da su zaista sjajni i da se vrlo brzo isplaćuju.
Pa, šala je na meni. Pre više od mesec dana, odjednom nisam mogao da igram nijednu igru, da uplatim ili povučem. Uprkos tome što sam imao stanje na računu sa hiljadama dolara (ne bonus sredstva), moj nalog je bio ograničen i nisam dobio NIKAKVU komunikaciju o tome. Što je još gore, kasnije sam saznao da NEKOLIKO mojih prijatelja kojima sam preporučio kazina iskuse istu stvar. Ovo je bilo za Super Slots I bilo koje sestrinske sajtove.
Posle nedelju dana gnjave korisničke podrške, konačno sam dobio e-poruku u kojoj su me pitali za KIC dokumentaciju. Poslao sam svoja dokumenta. Onda ništa. Prošlo je skoro MESEC. Neprekidno tražim podršku za ažuriranje pregleda mog naloga. Svaki put mi se kaže: „Kontaktiraćemo vas kada se završi". Ovo je neprihvatljivo. Srećom, ja sam u poziciji da ovaj novac nije apsolutno neophodan. Ali da mi treba taj novac za kiriju, bio bih na ulici. Opet ću reći da to nisu bonus sredstva, to su hiljade dolara, i bilo je kao vađenje zuba da ih čak nateram da pokrenu KIC proces, a ne samo da mi zabrane i uzmu moj novac bez ikakvog objašnjenja...
Hi. I signed up for Super Slots in February and liked playing on it. I quickly found their sister sites Wild Casino and then High Roller Casino. I like Dragon Gaming games so these were great fits for me. I even told some of my friends to use these casinos as I thought they were really great and paid out very fast.
Well the joke's on me. Over a month ago, I suddenly couldn't play any games, deposit, or withdraw. Despite having an account balance with thousands of dollars (not bonus funds) my account was limited and I received NO communication about it. Worse, I later learned SEVERAL of my friends I had recommended the casinos to experienced the same thing. This was for Super Slots AND any sister sites.
After a week of pestering customer support, I finally got an email asking me for KYC documentation. I complied and sent my documents. Then.... nothing. It's been almost A MONTH. I continuously ask support for an update on my account review. Every time, I get told "We'll contact you when it is finished." This is unacceptable. Thankfully, I am in a position where this money isn't absolutely necessary. But if I needed that money for rent, I'd be out on the street. Again, I will state that it is not bonus funds, it is thousands of dollars, and it has been like pulling teeth to even get them to initiate a KYC process and not just ban me and take my money with out any explanation...
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