Dragi carsik79,
Žao nam je što ste se morali suočiti sa takvim poteškoćama na našoj platformi. Dajemo sve od sebe da što pre rešimo situaciju.
Ispod je opis trenutne situacije:
Dana 15. marta u 07:14 (utc+0) je podnet zahtev za povlačenje 1915215 za 484 evra, u 11:53 (utc+0) uplata je uspešno obrađena.
Zatim smo uspešno obradili 2 isplate, ali nas je klijent kontaktirao sa informacijom da sredstva nisu knjižena na njegov bankovni račun:
20. mart / 1917478 / 500 EUR
21. marta / 1917479 / 500 EUR
Od klijenta smo zatražili izvod iz banke, a zatim kontaktirali kompaniju za obradu da bismo dobili informacije. Dok smo čekali informacije, izvršili smo još 5 uplata:
24. marta / 1932925 / 418 EUR
24. marta 1932618 / 375 EUR
24. marta 1930146 / 398 EUR
24. marta 1926429 / 84 EUR
24. marta 1928625 / 231 EUR
Dana 3. aprila obrada je prijavila tehnički kvar i svih 7 uplata u iznosu od 2506 vraćeno je na stanje klijenta. S obzirom da nas obrada nije obavestila da je otkazivanje plaćanja vezano za određenog klijenta, pogotovo što je ranije bila jedna uspešna uplata, 3. aprila su učinjeni novi pokušaji podizanja:
1952367 / 500 EUR
1952370 / 500 EUR
1952444 / 500 EUR
1952458 / 500 EUR
1952463 / 231 EUR
Ove uplate obrađuje kompanija za obradu i od njih čekamo informacije i konačni status. Sredstva će biti doznačena na bankovni račun klijenta ili vraćena na stanje računa. U drugom slučaju, moraćemo da povučemo sredstva alternativnim metodom.
Nikada nismo imali nameru da zadržimo ili ne uplatimo sredstva, ali smo naišli na tehničke poteškoće na strani obrade.
Dear carsix79,
We are sorry that you had to face such difficulties on our platform. We are doing our best to resolve the situation as quickly as possible.
Below is a description of the situation at the moment:
On March 15 at 07:14 (utc+0) a withdrawal request 1915215 was made for 484 EUR, at 11:53 (utc+0) the payment was successfully processed.
Next, we successfully processed 2 payouts, but the client contacted us with information that the funds were not credited to his bank account:
March 20 / 1917478 / 500 EUR
March 21 / 1917479 / 500 EUR
We requested a bank statement from the client and then contacted the processing company to get the information. While we were waiting for information, we made 5 more payments:
March 24 / 1932925 / 418 EUR
March 24 1932618 / 375 EUR
March 24 1930146 / 398 EUR
March 24 1926429 / 84 EUR
March 24 1928625 / 231 EUR
On April 3 processing reported a technical failure and all 7 payments in the amount of 2506 were returned to the client's balance. Since processing has not informed us that the cancellation of payments was related to a particular client, especially since there was one successful payment earlier, new attempts to withdraw were made on April 3rd:
1952367 / 500 EUR
1952370 / 500 EUR
1952444 / 500 EUR
1952458 / 500 EUR
1952463 / 231 EUR
These payments are being processed by the processing company and we are waiting for information and final status from them. The funds will either be credited to the client's bank account or returned to the account balance. In the second case, we will have to withdraw funds by alternative method.
We never had any intention of withholding or not paying the funds, but we encountered technical difficulties on the processing side.
Automatski prevedeno:
