Zdravo
Imam nalog kod Suprabets-a gde sam igrao na njihovom Kazinu i Sportskom klađenju.
Nakon što sam imao neke dobitke odlučio sam da neke od njih podignem (oko 200 evra), a sa ostalima bih nastavio da igram.
U početku moje povlačenje nije uspelo. Poslao sam e-poštu tražeći razlog i dobio sam odgovor da je problem rešen.
Zatražio sam povlačenje iste vrednosti i sledećeg dana sam dobio poruku da sam prekršio njihove uslove i uslove i moj račun je zatvoren i sredstva zaplenjena.
Imao sam oko 900 evra u to vreme (kada su mi zatvorili račun imao sam otvorene opklade i neke su dobijale neke izgubljene ne znam tačan iznos) i oko 350 evra je bilo sa mojih depozita.
Pokušao sam da pošaljem više e-poruka i da ih kontaktiram putem ćaskanja uživo, ali nikada nisam dobio nikakav odgovor sve dok mesec dana kasnije nisam primio istu e-poštu u kojoj su T&C prekršeni i sredstva oduzeta.
Zamolio sam da potvrdim svoje korisničko ime i gde mogu da rešim svoju žalbu pošto ne prihvatam njihovo rešenje i ignorisano sam, niti jedan odgovor.
Kontaktirao sam operatera i oni su mi odgovorili da pošto sam prekršio njihov T&C, oni imaju pravo da zatvore moj račun (imaju) i zadrže moja sredstva (nemaju).
Ovo je krađa, koliko vidim, pogotovo jer su mi čak zadržali depozit.
Možete li mi pomoći?
Hello
I have an account with Suprabets where I played on their Casino and Sports betting.
After I had some winnings I decided to withdraw some of them (around 200 euro) and with the rest I would continue playing.
Initially my withdrawal failed. I send an email requesting the reason and received a response that the issue is fixed.
I requested withdrawal of the same value and next day I received a message that I breached their T&C and my account is closed and funds forfeited.
I had around 900 euro at that time (when they closed my account I had open bets and some won some lost not sure of the exact amount ) and around 350 euro were from my deposits.
I tried sending multiple email and contacting them via live chat but never received any response until a month later that I received the same email that T&C was breached and funds forfeited.
I asked to confirm my username and where can I resolve my complaint since I don't accept their resolution and have been ignored, not a single reply.
I contacted the operator and they replied that since I breached their T&C they have a right to close my account (they do) and withheld my funds (they don't).
This is theft as far as I can see especially since they even withheld my deposit.
Could you please assist me?
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