The player from the Netherlands had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had acknowledged the issue and advised the player to wait for the processing time, which could take up to 14 days. However, the player did not respond to further inquiries regarding a new pending withdrawal, leading to the rejection of the complaint due to lack of communication.
Igrač iz Holandije je zatražio povlačenje prije podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Tim za žalbe je priznao problem i savetovao je igrača da sačeka vreme obrade, što može da potraje i do 14 dana. Međutim, igrač nije odgovorio na dalja pitanja u vezi sa novim povlačenjem na čekanju, što je dovelo do odbijanja žalbe zbog nedostatka komunikacije.
Podigao sam 3480 evra nakon velike pobede i potrebnih dana bez ažuriranja, a podrška kaže potpuno istu skriptu svaki put, možete li mi molim vas pomoći!
I have withdrawn 3480 euros after winning big and its taken days without update and the support says the exact same script everytime can u please help me!
Dear Semwouds,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Podrška me stalno blokira i ne daje mi nikakva stvarna ažuriranja, oni to još nisu odbili, ali bilo bi čudno da jesu pošto sam se ranije povukao. Nadam se da ću dobiti svoj novac jer ovo nije u redu..
The support keeps blocking me out and not giving me any actual updates they havent rejected it yet but it would be weird if they did since i have withdrawn before. I hope i get my money since this isnt right..
molim vas pomozite mi momci!
please help me guys!
Ova uplata je plaćena, ali imam novu koja već traje više vremena od prethodne... molim vas pomozite momci
This payment was payed but i have a new one thats already taking more time than the last one... please help guys
Dragi Semvouds,
Drago mi je da čujem da je povlačenje stiglo.
Možete li molim vas da nam kažete kada tačno čeka novo povlačenje i kako može biti duže od prethodnog?
Čekam vaš odgovor.
pozdrav,
Nick
Dear Semwouds,
I'm glad to hear that the withdrawal has arrived.
Can you please advise since when exactly is the new withdrawal pending and how can it be already longer that the previous one?
Awaiting your response.
Regards,
Nick
Dear Semwouds,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
