Dragi Supremo Casino tim,
Kada sam tražio dokaze, rekli ste da mi ih ne možete dati i da ih možete dati samo igraču. U prvom odgovoru bila je sljedeća izjava:
"Jasno je vidljivo da dva naloga istovremeno mijenjaju odgovarajuće IP adrese. Nadalje, dotične IP adrese vode do 3 različita pružanja. Imajte na umu da je ovaj odnos sam po sebi jasno kršenje naših uslova i odredbi.
Potpuna istraga računa sa uzorkom i dodatnim dokazima o vezama između računa može i biće pružena u slučaju podnošenja službene žalbe."
Dakle, u osnovi ste spomenuli 2 računa (koji se ovdje ne prikazuju zbog ličnih podataka) i to je to. Ništa se jasno ne vidi u vašoj poruci. Kada vas je igrač zamolio za takozvanu " potpunu istragu računa sa uzorkom i dodatnim dokazima o vezama između računa" , dobio je sljedeću poruku:
"Napominjemo da smo pregledali vaš slučaj i zaključili da je obrađen u skladu s našim Uvjetima i odredbama. Već ste dobili informacije koje možemo otkriti. Naša odluka je konačna."
Dakle, moje pitanje je gde su tačno dodatni dokazi?
Dear Supremo Casino team,
When I asked for evidence, you stated that you can't provide it to me and that you can only provide it to the player. In the first response, there was the following statement:
"It is clearly visible that the two accounts change matching IPs at the same time. Furthermore, the IPs in question lead to 3 different provides. Kindly note that this relation on its own is clear violation of our terms and conditions.
Full account investigation with patterning and additional evidence of the linkages between the accounts can and will be provided in case of submission of official complaint."
So basically you mentioned 2 accounts (not displayed here due to personal information) and that's it. There is nothing clearly visible in the message from you. When the player asked you for the so-called "full account investigation with patterning and additional evidence of the linkages between the accounts" he received the following message:
"Please note that we have reviewed your case and conclude that it was handled according to our T&Cs. You were already provided with the information we can disclose. Our decision is final."
So my question is, where exactly is the additional evidence?
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