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I HAVE SENT THEM REPEATED EMAILS TO CLOSE MY ACCOUNT, THEY SENT ME AN EMAIL TO CONFIRM THAT I SENT IT TO THEM AND THEY STILL HAVE THE ACCOUNT OPEN.

ΤΟΥΣ ΕΧΩ ΣΤΕΙΛΕΙ ΕΠΑΝΕΙΛΗΜΜΕΝΑ ΜΕΙΛΣ ΝΑ ΚΛΕΙΣΟΥΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ, ΜΟΥ ΣΤΕΙΛΑΝ ΜΕΙΛ ΝΑ ΤΟ ΕΠΙΒΕΒΑΙΩΣΩΜ ΤΟΥΣ ΤΟ ΕΣΤΕΙΛΑ ΚΑΙ ΑΚΟΜΗ ΕΧΟΥΝ ΑΝΟΙΧΤΟ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ.

Dear Coolies,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re facing with your account closure request.

To better understand the situation, could you please provide some additional details? Specifically:

• When did you first request the closure of your account?
• Can you confirm if you received any specific instructions or information in the email they sent you confirming the request?
• Have you received any further communication from the casino after confirming the request, or has the account remained open without any updates?
• Could you please forward any relevant email correspondence to petronela.k@casino.guru so we can review it? I’ve reviewed the screenshots you provided, but unfortunately, they appear to be too blurred for us to clearly read the details.
• Additionally, could you confirm whether you mentioned any specific reason for wanting your account closed in your request?

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have a clearer picture of the situation, we can proceed with assisting you further.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela