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RECIEVED free spins for Black Friday weekend on my free spins it states 75xplaythrough ,100 max cash out , may be required to make a deposit before withdraw I WON over 300 but aware 100 was max I contact support was.instructed from live chat I needed to make my 1st deposit in order to withdraw so I did immediately and then I was told ever with Bitcoin withdraw up to 7 days fine next day they said I requeste reversal.nut I did not then live chat Jonathan very rude to me be patient for reversal to credit ..it was all lies I play other top line casino an know withdraw with Bitcoin is almost instant ..I can't believe the lies and fuss over 100 ..I gladly deposit other casino alot ..never again here

Dear ssandim1968,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino previously? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it along with your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ssandim1968,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.