TikiTaka Casino - Igrač ima problem sa svojim nalogom.

Dear Cule21,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Good morning,

I've submitted account closure requests on several occasions due to gambling issues. The most recent time was on April 15th due to addiction issues, as shown in the screenshot.

On April 18th, it was reopened for me because when I closed it, there was still a balance, and they told me that the only way to withdraw the amount was to reopen the account.

When I opened it, I gambled again and lost a lot of money... it's still open now and I sent an email complaining but they're ignoring me.

I attach an image with the email sent.

Buenos días,

He enviado en varias ocasiones solicitudes para cerrar la cuenta por problemas con el juego. La última vez, me cerraron la cuenta el día 15 de abril por problemas de adicción como se observa en una captura de pantalla.

El día 18 de abril me la volvieron abrir nuevamente, porque al cerrarla, aún había saldo y me dijeron que la única manera de poder retirar el importe....era volviendo abrir la cuenta.

Al abrirla, he vuelto a jugar y he perdido bastante dinero.. actualmente sigue abierta y he enviado un correo reclamando pero no me hacen caso.

Adjunto imagen con el correo enviado.

Hello again,

They keep sending me messages with new promotions, and I'm falling for it... they're milking players for their money, and that makes you lose all your money. Even though you've told them you have a gambling problem, I don't know what to do anymore... I'm losing a lot.

Hola de nuevo,

No paran de enviarme mensajes con nuevas promociones y estoy cayendo.. exprimen al máximo a los jugadores y eso hace que piernas todo tu dinero. Aunque les hayas dichos que tienes un problema con el juego. No sé qué hacer ya... Estoy perdiendo mucho.