I've made my first deposit of 50 BGN and received the bonus for it. While playing their slots I got kicked out a couple of times because I was lucky enough to hit some big wins, which was the first red flag.
Somehow managed to wager the bonus and deposit amounts and requested a withdrawal of 1500 BGN which was being "processed" for over 2 days (even though they claim to have instant withdrawals)
I've contacted their support team twice, both times ive gotten different withdrawal time-frames. I've kindly asked them to send me the terms and conditions of the withdrawal processing times because on their website they say its instant, however as a reply I've got the answer that they are too busy answering other complaints right now.
3 days later I received an email that my 1500 BGN withdrawal was cancelled and my balance was restored back to the initial deposit amount of 50 BGN.
They gave me no actual information on why this happened and I was forced to withdraw my 50 BGN and get my account blocked.
Somehow managed to wager the bonus and deposit amounts and requested a withdrawal of 1500 BGN which was being "processed" for over 2 days (even though they claim to have instant withdrawals)
I've contacted their support team twice, both times ive gotten different withdrawal time-frames. I've kindly asked them to send me the terms and conditions of the withdrawal processing times because on their website they say its instant, however as a reply I've got the answer that they are too busy answering other complaints right now.
3 days later I received an email that my 1500 BGN withdrawal was cancelled and my balance was restored back to the initial deposit amount of 50 BGN.
They gave me no actual information on why this happened and I was forced to withdraw my 50 BGN and get my account blocked.
- NONE
- They Deducted 1500 BGN from me!
