Napravio sam svoj prvi depozit i dobio sam bonus za to. Dok sam igrao njihove slotove nekoliko puta sam bio izbačen jer sam imao sreće da ostvarim neke velike pobede, što je bila prva crvena zastavica.
Nekako su uspeli da opklade iznose bonusa i depozita i zatražili su povlačenje koje se „obrađuje" već više od jednog dana, iako tvrde da vrše trenutna povlačenja.
Dva puta sam kontaktirao njihov tim za podršku, oba puta sam dobio različite vremenske okvire za povlačenje. Ljubazno sam ih zamolio da mi pošalju uslove i odredbe vremena obrade povlačenja jer na njihovoj veb stranici kažu da je trenutno, međutim kao odgovor sam dobio odgovor da su trenutno previše zauzeti odgovaranjem na druge žalbe.
Ovo je jedini bugarski kazino koji ne obrađuje isplate istog dana i više nikada neću igrati ovde.
I've made my first deposit and received the bonus for it. While playing their slots I got kicked out a couple of times because I was lucky enough to hit some big wins, which was the first red flag.
Somehow managed to wager the bonus and deposit amounts and requested a withdrawal which is being "processed" for over a day now even though they claim to make instant withdrawals.
I've contacted their support team twice, both times ive gotten different withdrawal time-frames. I've kindly asked them to send me the terms and conditions of the withdrawal processing times because on their website they say its instant, however as a reply I've got the answer that they are too busy answering other complaints right now.
This is the only bulgarian casino which doesn't process withdrawals on the same day and I won't be playing here ever again.