Dragi Casino Guru timu,
Podnosim zvaničnu žalbu protiv TotalCasina i tražim iznos spora od 35.000 PLN. U nastavku navodim probleme zbog kojih verujem da ovaj kazino ne radi transparentno ili pošteno, što krši i prava igrača i industrijske standarde.
1. Odbijanje da se pruži kompletna istorija transakcija (kršenje GDPR-a):
Prema GDPR (RODO), imam pravo da pristupim svojim ličnim podacima, uključujući punu istoriju transakcija mog naloga. Uprkos višestrukim zahtevima, TotalCasino je odbio da pruži ove informacije. Umesto toga, njihova korisnička podrška me je više puta upućivala na odeljak „Transakcije" pod „Moj nalog", koji prikazuje samo podatke za poslednja tri meseca.
Ovo odbijanje krši GDPR, kao i njihove obaveze kao licenciranog kazina da čuvaju i obezbeđuju sve zapise o finansijskim transakcijama. Izričito sam tražio detaljnu istoriju svih depozita i povlačenja od kreiranja mog naloga, a oni se nisu pridržavali.
Posedujem kompletan transkript mojih razgovora sa njihovom korisničkom podrškom na poljskom, koji sam spreman da pružim kao dokaz. Ako je potrebno, ovaj transkript mogu da prevedem od strane sertifikovanog prevodioca kako bih podržao moj slučaj.
2. Neobično nizak RTP i negativne recenzije igrača:
Među igračima, uključujući i mene, postoji široko rasprostranjena zabrinutost da TotalCasino možda manipuliše procentima RTP-a (Return to Plaier). Brojne recenzije na Trustpilot-u ističu neobično niske prinose i stalne gubitke, sugerišući nepoštene prakse.
Moje lično iskustvo je u skladu sa ovim pritužbama. Uprkos tome što sam deponovao preko 35.000 PLN tokom mog vremena na platformi, moji prinosi su bili znatno niži u poređenju sa drugim renomiranim kockarnicama u kojima sam igrao. Ovo izaziva ozbiljne sumnje u pravednost platforme i usklađenost sa propisima industrije.
3. Nedostatak transparentnosti i odgovornosti:
TotalCasino-ovo odbijanje da pruži moju istoriju transakcija, zajedno sa široko rasprostranjenim pritužbama igrača i njihovim nedostatkom reagovanja na ove probleme, ukazuje na širi obrazac neusaglašenosti i nedostatak transparentnosti.
Zahtev za iznos spora:
U svetlu gore navedenog, osporavam ukupan iznos od 35.000 PLN koji sam deponovao godinama. Verujem da njihov nedostatak transparentnosti, potencijalna manipulacija RTP-om i nepoštovanje zakonskih obaveza opravdavaju ovu tvrdnju.
Dodatni dokazi:
Kao što je ranije pomenuto, imam transkript mog ćaskanja sa njihovim timom za podršku koji pokazuje njihovu nespremnost da se pozabave mojim problemima ili ispune moj pravni zahtev za kompletnu istoriju transakcija. Spreman sam da dam ovaj transkript, preveden od strane ovlašćenog prevodioca ako je potrebno.
Hvala vam na pažnji prema ovom pitanju. Nadam se da ćete detaljno istražiti TotalCasino i pozvati ih na odgovornost za bilo kakvo kršenje prava igrača ili zakonskih obaveza. Obavestite me ako vam je potrebna dodatna dokumentacija ili pojašnjenje.
Dear Casino Guru Team,
I am filing a formal complaint against TotalCasino and requesting a dispute amount of 35,000 PLN. Below, I outline the issues that lead me to believe this casino is not operating transparently or fairly, which violates both player rights and industry standards.
1. Refusal to Provide Complete Transaction History (GDPR Violation):
Under GDPR (RODO), I have the right to access my personal data, including the full transaction history of my account. Despite multiple requests, TotalCasino has refused to provide this information. Instead, their customer support repeatedly directed me to the "Transactions" section under "My Account," which only displays data for the past three months.
This refusal violates GDPR, as well as their obligations as a licensed casino to store and provide all financial transaction records. I explicitly requested a detailed history of all deposits and withdrawals since the creation of my account, and they have failed to comply.
I possess a full transcript of my conversations with their customer support in Polish, which I am willing to provide as evidence. If necessary, I can have this transcript translated by a certified translator to support my case.
2. Unusually Low RTP and Negative Player Reviews:
There is widespread concern among players, including myself, that TotalCasino may be manipulating RTP (Return to Player) percentages. Numerous reviews on Trustpilot highlight unusually low returns and consistent losses, suggesting unfair practices.
My personal experience aligns with these complaints. Despite depositing over 35,000 PLN during my time on the platform, my returns have been significantly lower compared to other reputable casinos I have played at. This raises serious doubts about the platform’s fairness and compliance with industry regulations.
3. Lack of Transparency and Accountability:
TotalCasino’s refusal to provide my transaction history, coupled with widespread player complaints and their lack of responsiveness to these issues, indicates a broader pattern of non-compliance and lack of transparency.
Request for Dispute Amount:
In light of the above, I am disputing the total amount of 35,000 PLN, which I have deposited over the years. I believe that their lack of transparency, potential manipulation of RTP, and failure to comply with legal obligations warrant this claim.
Additional Evidence:
As mentioned earlier, I have a transcript of my chat with their support team that demonstrates their unwillingness to address my concerns or fulfill my legal request for a full transaction history. I am prepared to provide this transcript, translated by a certified translator if necessary.
Thank you for your attention to this matter. I hope you will investigate TotalCasino thoroughly and hold them accountable for any breaches of player rights or legal obligations. Please let me know if you require further documentation or clarification.
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