The player from Ireland had won €11,774 after a €500 deposit and a €750 welcome bonus, but received only €2,000 before the casino closed the account and confiscated the remaining winnings. The casino had provided no proper explanation, citing an internal investigation, and had not responded to the player's queries. Despite repeated attempts to contact the casino for clarification, no response was received. The complaint was marked as 'unresolved' due to the lack of cooperation from the casino, and the player was advised to seek assistance from alternative dispute resolution services.
Igrač iz Irske osvojio je 11.774 evra nakon depozita od 500 evra i bonusa dobrodošlice od 750 evra, ali je dobio samo 2.000 evra pre nego što je kazino zatvorio račun i konfiskovao preostali dobitak. Kazino nije pružio odgovarajuće objašnjenje, pozivajući se na internu istragu, i nije odgovorio na pitanja igrača. Uprkos ponovljenim pokušajima da se kontaktira kazino za pojašnjenje, odgovor nije primljen. Žalba je označena kao „nerešena“ zbog nesaradnje kazina, a igraču je savetovano da potraži pomoć od službi za alternativno rešavanje sporova.
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