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I have made a withdrawal request on March 3, 2025 and subsequently submitted the requested information for KYC identification and account identification was confirmed by email on March 6, 2025. At that time, I was also informed that my withdrawal had been processed.

Still, on March 10, 2025, I have not received the amount corresponding to my withdrawal.

I have contacted MGA but did not receive the necessary help.

Olen tehnyt nostopyynnön 3.3.2025 ja sen jälkeen toimittanut pyydetyt tiedot KYC-tunnistautumista varten ja tilin tunnistautuminen varmistettu sähköpostitse 6.3.2025. Tällöin myös kerrottu nostoni lähteneen eteenpäin.

Vieläkään, 10.3.2025 en ole nostoani vastaavaa summaa saanut.

Olen ollut yhteydessä MGA:n mutta ei sieltä saanut tarvittavaa apua.

Dear sarzuggeli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, they processed my withdrawal into my account today.

I had to send several messages to support and ask about my withdrawal, and they stopped responding.

It wasn't until I told them I had contacted this site that it took 3 hours from that message to support and my withdrawal was in my account.

Hei, suorittivat nostoni tänään tililleni.

Jouduin laittamaan tukeen monta viestiä ja kysellä nostoni perään, lopettivat jo vastaamisenkin.

Vasta,kun kerroin olleeni tähän sivustoon yhteydessä, siitä viestistä tukeen kului 3 tuntia ja nostoni oli tililläni.

Dear sarzuggeli,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru