Draga LaJenni7,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate.
Proverio sam odeljak Odgovorno igranje u Trickz kazinu i evo šta sam našao:
Zatvaranje naloga:
Možete izvršiti samoisključivanje u odeljku Odgovorno kockanje na svom profilu i vaš nalog će biti zatvoren. Ako želite trajno da zatvorite svoj nalog ili imate problema sa kockanjem, kontaktirajte support@trickz.com .
Ako imate dodatnih pitanja, možete kontaktirati naš tim za podršku putem ćaskanja uživo ili e-pošte support@trickz.com . Naš tim za podršku je spreman da vam pomogne 24/7.
Možete li da potvrdite da li ste podneli zahtev za samoisključivanje direktno u Trickz Casino?
Želeli bismo da pojasnimo da Uslovi i odredbe Trickz kazina ne navode da samoisključivanje iz sestrinskog kazina automatski sprečava igrača da kreira nalog u ovom kazinu. Štaviše, organ za licenciranje koji nadgleda Trickz Casino ne obavezuje svoje licencirane da prošire samoisključivanje na sve svoje brendove.
U takvim situacijama, odgovornost je igrača da zatraži samoisključivanje iz svakog kazina pojedinačno kako bi se osigurala sveobuhvatna pokrivenost.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear LaJenny7,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are experiencing.
I have checked the Responsible Gaming section of Trickz Casino and this is what I found:
Closing an account:
You can make self-exclusion in the Responsible Gambling section in your profile and your account will be closed. If you want to close your account permanently or you have gambling problems, please contact support@trickz.com.
If you have any additional questions you can contact our support team via Live chat or email support@trickz.com . Our support team is ready to help you 24/7.
Could you please confirm if you submitted a self-exclusion request directly to Trickz Casino?
We would like to clarify that the Terms and Conditions of Trickz Casino do not specify that self-exclusion from a sister casino automatically prevents a player from creating an account with this casino. Furthermore, the licensing authority overseeing Trickz Casino does not mandate its licensees to extend self-exclusion across all their brands.
In such situations, it is the player’s responsibility to request self-exclusion from each casino individually to ensure comprehensive coverage.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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