The player from Japan had been suspected of money laundering by the casino. After submitting and receiving approval for the requested documents, he had provided his TRC20 address, however, his money had not been deposited. Despite numerous attempts to contact the casino, the player had received no response. We had tried to intervene and invite the casino to join the conversation, but there was no cooperation from their side. The complaint had been marked as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curaçao eGaming Authority to submit a complaint.
Igrača iz Japana kazino je osumnjičio za pranje novca. Nakon podnošenja i dobijanja odobrenja za tražena dokumenta, on je dao svoju adresu TRC20, međutim, njegov novac nije deponovan. Uprkos brojnim pokušajima da kontaktira kazino, igrač nije dobio nikakav odgovor. Pokušali smo da intervenišemo i pozovemo kazino da se pridruži razgovoru, ali sa njihove strane nije bilo saradnje. Žalba je označena kao 'nerešena', što je moglo negativno uticati na rejting kazina. Savetovali smo igrača da kontaktira Upravu za e-igre na Kurasaou i podnese žalbu.
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