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ATTENTION !! RIPPING BY UNIBET !!! 30 EUROS NOT RECEIVED FROM THE PROMOTION X WHICH I HAVE DEPOSITED !!!! I HAVE DEPOSED ON DAY 13 OF LAST MONTH WHEN THERE WERE THE PROMOTIONS INCLUDING THE ONE THAT IF I DEPOSITED I HAD TO RECEIVE 100% OF THE DEPOSIT !! I DEPOSITED AND DID NOT RECEIVE ANYTHING IN THAT DAY. I CHECKED SEVERAL TIMES IN THE SAME DAY AND STILL HAD NOT RECEIVED THEM. ON DAY 14 WHEN I LOOK ON THE SITE IT WAS WRITTEN THAT THE PROMOTIONS WERE NO LONGER VALID AND THEN AT THAT POINT I TRIED TO SPEAK WITH THE ASSISTANCE WHO TELLS ME THAT THEY RESERVE THE RIGHT TO WITHDRAW THE PROMOTION AND THINGS OF THE KIND. WHEN I DEPOSITED ON THE DAY 13 SEPTEMBER THE PROMOTIONS WERE VALID AND FROM THE DAY 14/9 THEY HAVE WRITTEN THAT THE PROMOTIONS WERE NOT VALID. IN OTHER WORDS AND AS IF THEY SELL ME A PRODUCT BUT AFTER I PAID I NEVER RECEIVED THAT PRODUCT X THE ONE I DEPOSITED (IN THIS CASE THE 30 EUROS IS THAT IS THE 100% OF THE DEPOSIT MADE BY ME) FRAGATURA !!! I ALSO HAD PROBLEMS WITH THE GAMES WHEN I PICKED THE BONUS ALWAYS BLOCKED AND MADE ME OUT OF THE GAME FOR ERRORS !! SORRY I DON'T HAVE MORE SCREENSHOTS TO LET YOU SEE EVERYTHING !!! I ALWAYS GET OUT THE WRITING OF AN ERROR EVERY TIME I TAKEN THE BONUS AND MADE ME OUT AND IT WAS WRITTEN TO RELOAD THE PAGE AND TRY AGAIN. AND I WAS NO LONGER TO ENTER THAT GAME IN MY CASE WHICH WAS BOOK OF RA DELUXE FOR ABOUT 5 MINUTES AND IN THE MEANWAY I WAS GOING TO PLAY OTHER GAMES AND TRYING IN THE BOOK OF RA AFTER A FEW MINUTES. YOU CAN CHECK WHY THERE SHOULD BE EVERYTHING ON MY ACCOUNT IF THEY DON'T START DELETING THEM!

ATENZIONE !! FREGATURA DA PARTE DI UNIBET !!! 30 EURO NON RICEVUTTI DALLA PROMOZIONE X QUALLE HO DEPOSITATO !!!! IO HO DEPOSITATO IL GIORNO 13 DEL MESE SCORSO QUANDO C'ERANNO LE PROMOZIONI TRA CUI QUELLA CHE SE DEPOSITAVO DOVEVO RICEVERE IL 100% DEL DEPOSITO !! HO DEPOSITATO E NON HO RICEVUTO NIENTE IN QUEL GIORNO. HO CONTROLLATO PIU VOLTE NELLA STESSA GIORNATA E ANCORA NON GLI AVEVO RICEVUTI. IL GIORNO 14 INVECE QUANDO GUARDO SUL SITO C'ERA SCRITTO CHE LE PROMOZIONI NON ERANNO PIU VALIDE E ALLORA A QUEL PUNTO HO PROVATO PARLARE CON L'ASSISTENZA QUALLE MI DICE CHE SI RISERVANNO IL DIRITTO DI RITIRATE LE PROMOZIONE E COSE DEL GENERE. IO QUANDO HO DEPOSITATO IL GIORNO 13 SETTEMBRE ERANNO VALIDE LE PROMOZIONI E DAL GIORNO 14/9 CHE HANNO SCRITTO CHE NON ERANO VALIDE LE PROMOZIONI. IN ALTRE PAROLE E COME SE LORRO MI VENDESSERO UN PRODOTTO MA DOPO CHE HO PAGATO NON LO MAI RICEVUTO QUELLO PRODOTTO X IL QUALLE HO DEPOSITATO ( IN QUESTO CASO I 30 EURO È CIOÈ IL 100% DEL DEPOSITO FATTO DA ME ) FREGATURA !!! HO AVUTO PROBLEMI ANCHE CON I GIOCHI QUANDO BECCAVO IL BONUS SI BLOCCAVA SEMPRE E MI FACEVA USCIRE DAL GIOCCO PER ERRORI !! MI SPIACE NON AVERE PIU I SCREENSHOT PER FARVI VEDERE TUTTO !!! MI USCIVA SEMPRE LA SCRITTA DI UN ERRORE OGNI VOLTA CHE PRENDEVO IL BONUS E MI FACEVA USCIRE E C'ERA SCRITTO DI RICARICARE LA PAGINA E RIPROVARE. E NON RIUSCIVO PIU ENTRARE ILN QUEL GIOCO NEL MIO CASO CHE ERA BOOK OF RA DELUXE PER 5 MINUTI CIRCA E NEL FRATTEMPO ANDAVO A GIOCARE SU ALTRI GIOCHI E PROVAVO DI NUOVO DOPO QUALCHE MINUTO A ENTRARE IN BOOK OF RA. POTETE CONTROLLARE PERCHE CI DOVREBBE ESSERE TUTTO SUL MIO CONTO SE NON COMINCIANO A CANCELLARE LORRO !

Dear Ionut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? Are your deposited funds inside your account or have you played them already?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Ionut,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.