Dragi Azaldinz,
Hvala vam na strpljenju dok smo razmatrali vaš slučaj.
Nažalost, ova kazino grupa ne sarađuje sa nama u rešavanju sporova, što ograničava našu mogućnost dalje pomoći.
Evo kako možete da nastavite:
Zahtevi i sporovi: U skladu sa Unibetovim uslovima , svaki zahtev mora biti podnet u roku od šest meseci od transakcije.
Ako želite da uložite žalbu, treba da kontaktirate Unibet korisničku podršku preko detalja na njihovoj stranici „Pomoć".
Ako spor ostane nerešen, možete ga uputiti Švedskom odboru za opšte žalbe (ARN), koji se može kontaktirati na vvv.arn.se ili Bok 174, 101 23 Stockholm.
Takođe možete da koristite platformu EU za onlajn rešavanje sporova (ODR), dostupnu na veb stranici ODR-a .
S obzirom na ovu situaciju, žalbu ćemo zatvoriti kao nerešenu. Nažalost, u ovom trenutku ne možemo mnogo više da uradimo.
Ako budete imali novosti u budućnosti, slobodno mi se obratite i rado ću vam ponovo pomoći.
Srdačan pozdrav,
Petronela
Casino.Guru
Dear Azaldinz,
Thank you for your patience as we looked into your case.
Unfortunately, this casino group does not cooperate with us in resolving disputes, which limits our ability to assist further.
Here’s how you can proceed:
Claims and Disputes: According to Unibet's terms, any claim must be made within six months of the transaction.
If you wish to lodge a complaint, you should contact Unibet Customer Support through the details on their "Get Help" page.
If the dispute remains unresolved, you can refer it to the Swedish General Complaints Board (ARN), which can be contacted at www.arn.se or Box 174, 101 23 Stockholm.
You can also use the EU's Online Dispute Resolution platform (ODR), available at ODR website.
Given this situation, we will now close the complaint as unresolved. Unfortunately, there's not much more we can do at this point.
If you have any updates in the future, please feel free to reach out to me, and I’ll be happy to assist again.
Best regards,
Petronela
Casino.Guru
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