A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
Dobici jednog muškog igrača su poništeni zbog kršenja nepoznatog uslova bonusa. Kazino nije odgovorio na žalbu, koja je zatvorena kao „nerešena“. Višestruki pokušaji komunikacije sa kazinom nisu dali rezultate. Igračev nalog je zatvoren zbog navodne zloupotrebe bonusa, što je igrač osporio, navodeći da nije došlo do nikakvog nezakonitog postupanja. Žalba je označena kao nerešena jer kazino nije odgovorio na diskusiju o žalbama i nije pružio dovoljno dokaza. Naš tim je uspešno rešio problem, a žalba je označena kao „rešena“ u našem sistemu.
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