Zdravo!
Registrovao sam se 08.01.2024. i uplatio sam depozit istog dana (0,75509200 LTC (51 USD)).
Želeo sam da iskoristim 100% bonus za povraćaj novca kako je navedeno na veb stranici i kao što mi je obećano u pismu za registraciju. (snimak ekrana u prilogu)
Izgubio sam depozit 24.10. Igrao sam samo slotove.
Uslovi bonusa navode da ću dobiti 100% povrat novca 14.01. ali bonus mi nije bio dostupan.
Istog dana, 14.01. Kontaktirao sam ćaskanje za podršku. U ćaskanju sam obavešten da je došlo do greške, izvinio sam se i obećao mi da ću dobiti bonus 24.01. sledeće nedelje.
24.01. bonus mi je takođe bio nedostupan.
Ponovo sam kontaktirao čet i odbijen mi je bonus, rekli su da je to sada nemoguće.
Ponuđeno mi je 20 besplatnih okretaja za 0,1 USD za ukupno 2 USD.
Tražim pomoć, prevaren sam.
Molim vašu pomoć da mi date moj bonus, koji mi je obećan, ili da mi vratite moj depozit.
[osetljive informacije je uklonio Casino.Guru administrator]
iznos depozita: 0,75509200 LTC ($51)
Hi!
I registered on 08.01.2024. and made my deposit on the same day (0.75509200 LTC ($51)).
I wanted to use the 100% cashback bonus as indicated on the website and as promised to me in the registration letter. (screenshot attached)
I lost my deposit on 10.01.24. I only played slots.
The bonus conditions state that I will receive 100% cashback on 14.01. but the bonus was not available to me.
On the same day, 14.01. I contacted the support chat. I was informed in the chat that an error had occurred, apologized, and promised me that I would receive a bonus on 24.01. next Sunday.
24.01. the bonus was also unavailable to me.
I contacted the chat again, and I was refused a bonus, they said it was now impossible.
I was offered 20 free spins for $0.1 for a total of $2.
I'm asking for help, I've been tricked.
I ask for your help to give me my bonus, which I was promised, or to return my deposit to me.
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deposit amount: 0.75509200 LTC ($51)
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