zdravo,
Podnosim ovu žalbu u vezi sa Vave Casino-om zbog tekućeg problema sa mojim povlačenjem, koji je nerešen više od mesec dana. Više puta sam pokušavao da podignem svoj dobitak, ali je proces bio opterećen nepotrebnim kašnjenjima.
Nakon podnošenja zahteva za povlačenje, trebalo je dosta vremena da odgovore, a tek tada je od mene tražena provera identiteta. Dao sam sva potrebna dokumenta, uključujući ličnu kartu, račun za komunalne usluge za potvrdu adrese i selfi sa ličnom kartom. Uprkos slanju svega, kazino tek treba da obradi moje povlačenje.
Takođe sam kontaktirao njihov tim za podršku više puta putem ćaskanja uživo, ali mi nisu pružili nikakve korisne informacije niti su rešili problem. U ovom trenutku, verujem da Vave Casino možda namerno odlaže proces kako bi izbegao isplatu mojih dobitaka.
Molim vas pomozite u rešavanju ovog problema, jer ne dobijam nikakvu podršku od kazina, a ova situacija se odugovlači više od mesec dana.
Hello,
I’m submitting this complaint regarding Vave Casino due to an ongoing issue with my withdrawal, which has been unresolved for over a month. I’ve repeatedly tried to withdraw my winnings, but the process has been plagued with unnecessary delays.
After submitting the withdrawal request, it took a long time for them to respond, and only then was I asked for identity verification. I provided all the necessary documents, including my ID card, a utility bill to confirm my address, and a selfie with my ID card. Despite submitting everything, the casino has yet to process my withdrawal.
I have also contacted their support team multiple times through live chat, but they haven’t provided any helpful information or resolved the issue. At this point, I believe Vave Casino may be intentionally delaying the process to avoid paying out my winnings.
Please assist in resolving this issue, as I am receiving no support from the casino, and this situation has been dragging on for over a month.
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