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I made the first, and played with bonus 35 free spins and 100%

Then I quit, and after waiting for 48 hours, they canceled the withdrawal,

On the pretext that I played forbidden games, I was deceived, from the first moment. In the ads, they tell you that you will get a 500% deposit bonus and 300 free spins.And of course this will not happen, then they make you lose your energy and time, and then after all this effort they steal my money and do not pay me, under any pretext, as if I work for them or something like that, it is difficult guys, they destroy you psychologically, really, and they will not You get something, they are crooks in the true sense of the word, and you judge now

Dear Sietske,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Could you please advise if it was your first redeemed bonus in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sietske,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.