20. jula kod kupona LCB20 je korišćen za čip od 20 dolara i ispunio je uslove za klađenje. Od mene je zatraženo da uplatim 25 dolara za „verifikaciju" svog naloga, što sam uradio 4 dana kasnije, iako nikada nisu bili u stanju da objasne zašto sam morao da uložim depozit i uložim iznos 5 puta da bih oslobodio svoj dobitak. Sada je 7. avgust i nisam primio uplatu. Proveli sate sa timom za podršku putem onlajn ćaskanja i e-pošte i dobili su izgovore i bežanje.
Ažuriranje od 31. jula, kic i isplata su odobreni, ali kažu da čekaju odgovarajući slot za povlačenje. Dobili smo isti odgovor od finansijskog tima od 31. jula na sledeći način. Zabrinut sam da isplata neće biti izvršena. Razumem da je nekim kockarnicama potrebno nekoliko dana za isplatu od datuma odobrenja, ali sada smo 1 nedelju kasnije, zbog čega sam zabrinut. Molimo pogledajte ispod. Postoji mnogo više istorije napred-nazad kako bi me naterali da deponujem više sredstava itd, ali najviše sam zabrinut zbog isplate. FII, to je kripto povlačenje.
„Hvala što ste nas kontaktirali.
Vaš zahtev za povlačenje je već prošao faze evaluacije i verifikacije. Još uvek čekamo potvrdu sledeće dostupne grupe uplata. Očekujemo da ćemo uskoro dobiti potvrdu o vašoj isplati.
Rado ćemo vas obavestiti kada vaša isplata bude potvrđena."
Ivan - Agent za podršku povlačenja - Vegas Casino Online
financevco@contactmainstreet.com
srdačan pozdrav,
Emer
Agent za podršku povlačenja - Vegas kazino na mreži
Ažuriranje od 9. avgusta, bezbednosni tim je obavestio da to nije pitanje plaćanja, već pitanje istrage. Dobijam oprečne informacije.
On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.
Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.
"Thank you for contacting us.
Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.
We will gladly notify you when your payout has been confirmed."
Ivan - Withdraw Support Agent - Vegas Casino Online
financevco@contactmainstreet.com
Kind regards,
Emer
Withdraw Support Agent - Vegas casino Online
Update on Aug 9th the security team has advised that its not a payment issue but an investigation issue. I am getting conflicting information.
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