Igrač iz Australija je zatražio isplatu za manje od dve nedelje pre nego je poslao prigovor. Nije još dobio svoj novac.
Ponuđen mi je besplatan bonus 1 k $30 spin na koji sam osvojio $1000 na koje sam morao da uložim 40k.
nakon što sam igrao opkladu, nastavio sam da osvajam dodatnih 63000 dolara. Podigao sam novac i sledećeg dana moj nalog je onemogućen.
povratio sam pristup svom nalogu, ali 63000 dolara je izbrisano sa mog naloga.
Razgovarao sam sa podrškom i oni su odgovorili sa ovim:
Nakon pregleda vaših sesija igre, primetili smo da ste premašili maksimalnu opkladu od 5 dolara dok ste igrali sa bonusom.
Želimo da vas podsetimo da, prema našim uslovima i uslovima za bonus, maksimalna dozvoljena opklada kada igrate sa bonusom iznosi 5 dolara.
Svaki ulog sa bonusom preko ovog iznosa može dovesti do konfiskacije dobitka.
Zbog kršenja ovih uslova i uslova, vaše stanje je ispravljeno na 0,40 salda.
Molimo vas da budete pažljiviji jer će svako dalje kršenje ovih uslova dovesti do još jednog oduzimanja dobitka.
Ovo je krajnje obmanjujuće jer su mi za početak ponudili bonus opkladu iznad specificirane maksimalno dozvoljene opklade i nisu se trudili da objasne odredbe i uslove koji su skriveni na ogromnoj stranici uslova i odredbi.
I was offered a free bonus 1 x $30 spin which I won $1000 which I had to do 40x wager on.
after playing the wager I continued on to win an additional $63000. I withdrew the money and the next day my account was disabled.
i regained access to my account however the $63000 was wiped from my account.
I spoke to support and they replied with this:
Upon reviewing your game sessions, we noticed that you have exceeded the maximum bet of $5 while playing with a bonus.
We wish to remind you that, as per our Bonus T&C, the maximum bet allowed when playing with a bonus is $5.
Any stake placed with a bonus over this amount might bring to the confiscation of the winnings.
Due to the infringement of this T&C your balance has been corrected to 0.40 balance.
Please be more attentive as any further violation of such T&C will lead to another confiscation of the winning.
This is extremely misleading as they offered me a bonus bet above the specified maximum allowed bet to begin with and made no effort to explain the terms and conditions which are hidden amongst a massive page of terms and conditions.
Dear DirtyMagikk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Pomislio sam da bih mogao da dodam da kada sam osvojio na tom besplatnom okretu nije se pojavilo ništa što bi me obavestilo da dobitak zapravo postaje bonus sa opkladom od 40k.
I thought I might add that once I won on that free spin there was nothing that popped up to notify me that the winnings actually become a bonus with a 40x wager.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.