Zdravo,
Nedavno sam se prijavio za novi nalog na velobet-u, koristio sam prva 2 bonusa na depozit i nisam osvojio ništa, na trećem depozitu sam uspeo da dobijem lepu veliku pobedu i ispunim uslove za klađenje od 30k i ostao mi je saldo od £ 3559 nakon završetka klađenja, zatim sam krenuo na verifikaciju kako bih mogao da povučem svojih 3559 funti, verifikacija je trajala oko 8 sati i čim su me verifikovali, zaključali su moj nalog sa stanjem još uvek tamo, nekoliko sati kasnije račun je bio otključano, ali saldo od 3559 funti je potpuno nestao i na računu je bilo samo 30 funti, nakon razgovora sa veoma nepristojnim ćaskanjem uživo i podrškom, u suštini mi je rečeno „napravili ste nalog kod nas ranije, tako da ukidamo vaš nalog zajedno sa svim dobicima" kako se to može uraditi? Gurao sam i gurao i gurao da ih nateram da odgovore putem e-pošte, ali oni jednostavno ignorišu.
Ranije nisam imao verifikovan nalog kod velobet-a, ali imam kod Rolletto-a i cosmobet-a i oni su bili u redu bez problema sa isplatom. (u vlasništvu santader international BV kao što je Velobet) moj iznos od £3559 prikazuje se na mom računu kao „povlačenje sistema", što pretpostavljam znači da su ga upravo uzeli. Treba mi pomoć da dobijem ovu isplatu. Priložio sam fotografije moje istorije transakcija, kao i moju potpunu verifikaciju.
Hi,
i recently signed up for a new account with velobet, I used the first 2 deposit bonuses and won nothing, on the 3rd deposit I was able to get a nice big win and complete the wagering requirements of 30x and was left with a balance of £3559 after completing wagering, I then proceeded to go to verify so I could withdraw my £3559, verification took about 8 hours and as soon as they verified me they locked my account with the balance still in there, a few hours later the account was unlocked but the balance of £3559 was completely gone and there was only £30 in the account, after speaking with the very rude live chat and support I was basically told "you’ve made an account with us before so we are terminating your account along with all winnings" how can this be done? I’ve pushed and pushed and pushed to get them to respond via email but they just ignore.
ive not had a verified account with velobet before, however I have with Rolletto and cosmobet and they was fine with no payout problems. (owned by santader international BV like Velobet) my amount of £3559 shows in my account as "system withdraw" which I’m assuming means they have just took it. I need some help getting this payout. I have attached photos of my transaction history and also my full verification.
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